Medical Receptionist - PT

STG International, Inc.; Wyoming (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

STG International, Inc. seeks a Medical Receptionist to support the Yellowstone National Park medical team. The role emphasizes scheduling, answering calls, and coordinating patient flow from entry to exit.

The Medical Receptionist collects patient information, records it into the EMR, and collaborates with RNs and physicians to ensure smooth patient care while maintaining confidentiality and accurate billing information.

Responsibilities

• The receptionist welcomes patients and directs them to the appropriate staff, scheduling appointments.
• Maintains patient records and insurance information.
• Supports patient flow by keeping appointments on schedule and notifying providers of delays.
• Collects patient information and records it in the EMR.
• Acts as liaison for providers and departments regarding payment accuracy.
• Maintains confidentiality of medical, personal, and financial information.
• Assists with billing discrepancies and filing third‑party claims.

Skills

Scheduling appointments

Phone calls handling

Patient interaction

EMR data entry

Tools

EMR

Job description

STGi is currently seeking a Medical Receptionist to provide services at Yellowstone National Park.

Job Summary

The Medical Receptionist supports a team of RNs, a Primary Care Physician and occasionally Mid-Level Providers. The Medical Receptionist is responsible for scheduling, answering calls, monitoring National Park Service (NPS) emergency communication traffic and supporting the patient life cycle from entry to exit. Collecting patient information and recording the information into the EMR is essential for the patient to room as directed by the RN. Primary reporting will be to the Charge Nurse and Clinic Administrator.

Essential Functions

• Welcomes patients and visitors in person or on the telephone, answers inquiries or directing them to the appropriate department or staff member, scheduling appointments
• Maintains patient records, accounts, and insurance information.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
• Acts as the designated liaison for providers and other internal departments regarding payment accuracy
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third‑party claims
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
• Helps patients in distress by responding to emergencies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures
• Communicates billing discrepancies to Accounting and other STG International, Inc. departments
• Performs thorough review of medical records for identification of relevant clinical diagnoses and procedures performed