Medical Receptionist

SFP Health Group; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SFP Health Group in Lakeland, FL seeks a Medical Receptionist to support clinic operations. You will manage front desk duties, verify patient information, schedule appointments, collect co-pays, and coordinate between patients and providers.

Ideal candidates have 1-2 years of medical office experience, bilingual Spanish/English preferred, and familiarity with medical terminology. This on-site role offers an opportunity to work with a collaborative team in a busy clinic.

Qualifications

• Detail-oriented with the ability to multi-task and solve problems quickly.
• Strong phone etiquette and ability to manage multi-line calls.
• Professional, team-oriented and courteous interaction with patients and staff.
• Excellent organizational skills and ability to prioritize tasks.
• Knowledge of medical terminology preferred.

Responsibilities

• Registers patients and collects complete information.
• Manages front desk operation for a clinic department.
• Provides administrative and clerical support for smooth clinic operations.
• Answers multi-line phone system and greets visitors.
• Collects payments such as co-pays and balances.
• Verifies insurance information and checks in/out patients.
• Coordinates scheduling for patients and providers.
• Maintains office supplies and monitors visitor access.
• Transfers patient records and updates demographic data in system.

Skills

Detail-oriented

Multi-tasking/Problem solving

Phone etiquette

Team-oriented

Organizational skills

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

Company: SFP Health Group

Job title: Medical Receptionist

Division/Department: Clinic Operations

Reports to: Director of Operations

Job Summary

Our innovative and rapidly expanding company is seeking experienced candidates for the position of Clinic Receptionist. If you are interested in joining our dynamic team, please review the following list of responsibilities and qualifications.

Essential Duties and Responsibilities

• Registers patients and ensures that complete and accurate information is obtained.
• Accountable for the efficient operation of the front desk and reception function for a clinic department.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Answer phone with multiple lines.
• Greet and direct patients and visitors to the clinic.
• Collect and record payments such as co-pays or balance.
• Ability to manage heavy call traffic quickly and accurately on multi-incoming and outgoing lines.
• Knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients.
• Verify insurance information.
• Coordinates and schedules services for patients and providers.
• Manages office supplies as needed.
• Monitors visitor access and issues passes when required.
• Receive/transfer patient records and record filing system.
• Verify patient demographic information and accurately enter the same into computer system.

Knowledge, Skills, and Abilities

• Must be detail-oriented, possess the ability to multi-task/problem solve, and be open to cross-functional training.
• Exercise proper phone etiquette and navigate computer software systems proficiently.
• Be team-oriented and work well with patients, colleagues, physicians, and other personnel in a professional and courteous manner.
• Have exceptional organizational skills with the ability to prioritize and complete tasks quickly.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.

Qualifications

• 1-2 years of medical background.
• High school diploma or equivalent (Preferred)
• Previous experience as a medical receptionist (Preferred)
• Knowledge of medical terminology (1 year preferred)
• Some experience with Outlook, and Microsoft office
• Bilingual (Spanish and English preferred)

Physical & Mental Requirements: (check all that apply)

• Ability to stand or sit for extended periods of time.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job descriptionat any time without notice.