Medical Receptionist Primary Care

HealthPartners; Burnsville (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Park Nicollet Burnsville Primary Care is seeking a Medical Receptionist to join the frontline team. You will greet patients, collect co-pays, schedule follow-ups and referrals, and support clerical tasks throughout the day.

The position requires handling calls and messages in a fast-paced clinic, maintaining confidentiality, and delivering courteous, efficient service. Monday–Friday day shift with occasional Saturdays, at a busy clinic serving 25+ clinicians and 300+ patients daily.

Qualifications

• 6 months related experience required.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles.
• Proficient with telephone, PC, printer, photo copier and fax machine.

Responsibilities

• Answer and respond to incoming patient and employer calls in a timely, accurate manner.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals.
• Support clerical duties and maintain patient confidentiality at all times.
• Provide excellent customer service, assist with process improvements, and keep work area orderly.

Skills

Customer service

Phone etiquette

Computer skills

Medical terminology

Job description

Position Summary:

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday – Friday Day shift with occasional Saturdays

Park Nicollet Burnsville Primary care is made up of Family medine, Internal Medicine and Pediatrics, we are looking to hiring a Medical Receptionist to help support all departments within the clinic by answering phone calls, helping make appointments and work on clerical duties throughout the day.

The department is open regularly on weekdays from 7am to 6pm Monday through Thursday and 7am-5pm Fridays. Open occasional Saturdays from 8am-12pm. This location has ramp parking with no cost.

Burnsville Primary care consists of 25+ Clinicians, regularly seeing a combined 300+ patients a day, in addition to the calls and digital communication from patients. Given our location and size, we are a relatively fast paced department and value diversity in both our teams and patient population. We see a range of variety in work that requires critical thinking, problem solving and communication skills. Our team is dedicated, collaborative and strives for excellence, making our work fulfilling each day.

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!