Medical Receptionist - PMPH

Penn Medicine, University of Pennsylvania Health System; Pennington (NJ); On-site; USD 23,488 - 36,423; Full time

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Full-Time Medical Receptionist in Pennington. The role involves scheduling patient appointments, processing insurance information, and ensuring a positive patient experience.

Ideal candidates should have a high school diploma or GED along with 2+ years of front desk experience, possess strong communication skills, and knowledge of medical terminology. This position offers a competitive hourly wage ranging from $17.05 to $26.44.

Qualifications

• 2+ years of experience as a medical receptionist or in a front desk role.
• Knowledge of medical terminology and insurance processing.
• Strong communication and customer service skills.

Responsibilities

• Schedule patient appointments and handle relevant paperwork.
• Greet patients and confirm their insurance information.
• Assist with patient inquiries and manage reception phone lines.
• Maintain accuracy in patient records and billing information.

Skills

Patient scheduling

Insurance verification

Data entry

Customer service

Medical terminology

Education

High school diploma or GED

Associate's degree

Coding certificate

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Full‑Time Medical Receptionist

Location: 2482 Pennington Rd

Department: Multi Specialty

Schedule: M-F Day

Summary

Medical receptionist position responsible for scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co‑payments, payment reconciliation and deposit, processing referrals and pre‑certification of procedures for a multi‑specialty physician outpatient practice located in a hospital environment.

Responsibilities

• Perform work accurately, thoroughly, and in accordance with departmental and PHCS/PHMA standards. Identify problems and refer them/offer suggestions appropriately.
• Maintain a positive approach and positive relationships with others. Support departmental and Medical Center initiatives and change efforts.
• Greet incoming patients, noting their arrival time in the scheduling system.
• Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion.
• Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip.
• File demographic/HIPAA information in medical record and make copies of new insurance cards. Update/enter e‑MD's demographic information.
• Collect appropriate co‑payments for managed care members, post payment and issue receipt.
• Collect referrals, when appropriate, enter information on e‑MD's.
• Ensure that medical record is updated on EMR and checked in on a timely manner.
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
• Transfer phones to answering service during lunch and at end of day. Follow up with service on any messages.
• Schedule patient appointments for all physicians by telephone or in person.
• Process patients completing their office visits. Collect co‑payment, enter patient services to patient’s ledger with proper CPT/ICD9 coding and modifiers. Schedule follow‑up appointment and coordinate physician notes or referrals with appropriate front desk personnel.
• Confirm appointments for the next day, reminding them to bring referrals/records.
• Coordinate procedure scheduling for additional testing, as ordered by physician.
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.
• Reschedule patients, when necessary, due to physician vacations, seminars, and meetings.
• Pull medical records when required for patient care or requests. Obtain necessary signed release from patient.
• Scan medical records and correspondence as needed.
• Maintain knowledge of managed care and third‑party billing requirements relative to front desk processes, including insurance verification, co‑payments, and referrals.
• Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.
• Maintain standards of confidentiality and participate in unit compliance.
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.

Credentials

Education or Equivalent Experience

• High school diploma or GED + 2+ years medical receptionist/front desk experience, including knowledge of medical terminology/abbreviations and physician office operations. (Required)
• Associate’s degree (Preferred)
• Coding certificate (Preferred)

Salary Range

$17.05 – $26.44 per hour

Equal Opportunity Employer

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.