Medical Receptionist - Pediatrics

HealthPartners; Saint Louis Park (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join HealthPartners as a Medical Receptionist in Saint Louis Park, where you will be essential to supporting our Family Medicine department. This role involves handling patient calls, check-ins, scheduling appointments, and ensuring quality service in a fast-paced environment, with a commitment to patient care. Enjoy a competitive benefits package while collaborating with a dedicated team focused on excellence in community health.

Benefits

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Onsite clinic

Qualifications

• 6 months related experience required.
• Demonstrates knowledge of age-related growth and development principles.
• Must be proficient with telephone equipment and computer operation.

Responsibilities

• Handle incoming calls and maintain minimum 93% availability.
• Greet patients and collect co-pays.
• Support clerical duties in department.

Skills

Computer/keyboard skills

Human relations sensitivity

Listening skills

Telephone etiquette

Customer service skills

Critical thinking

Problem solving

Communication skills

Tools

PC

Telephone

Fax machine

Photo copier

Printer

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Department Overview:

St. Louis Park Pediatrics is hiring a receptionist to support department check in, registration and clerical work.

The department is open regularly on weekdays from 7am to 6pm Monday through Thursday and 7am-5pm Fridays. Open occasional Saturdays from 8am-12pm. This location has ramp parking with no cost.

This position splits time checking patients in at our front desk and working clerical duties in our department assistance office.

Our department consists of 20+ Family Medicine clinicians, regularly seeing a combined 200+ patients a day, in addition to the calls and digital communication from patients. Given our location and size, we are a relatively fast paced department and value diversity in both our teams and patient population. We see a range of variety in work that requires critical thinking, problem solving and communication skills. Our team is dedicated, collaborative and strives for excellence, making our work fulfilling each day.

While primarily stationed in Family Medicine, our reception team collaborates with the other departments within St. Louis Park's 3850 building, including Pediatrics, Internal Medicine and Urgent Care.

Schedule: Mon - Fri, varied hours between 7a and 7p. Occasional Saturday 7:30a-12p.

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About the company

HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota offering care, coverage, research, and education to its members, patients, and the community.

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