Medical Receptionist

Park Nicollet Health Services; Lakeville (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Park Nicollet Health Services recherche un réceptionniste médical pour rejoindre son équipe d'assistance primaire. Ce poste implique la gestion des appels entrants, l'accueil des patients, ainsi que le soutien administratif et juridique pour assurer un service de qualité. Le candidat idéal doit avoir une expérience pertinente et de solides compétences en communication pour interagir avec les patients et le personnel.

Benefits

Assurance maladie

Programme de retraite

Remboursement des frais de scolarité

Qualifications

• 6 mois d'expérience dans un rôle similaire.
• Compétences précises en dactylographie et informatique.

Responsibilities

• Gérer les appels entrants et répondre aux demandes des patients.
• Accueillir les patients et collecter les co-pays.
• Planifier des rendez-vous et gérer les tâches administratives.

Skills

Communication verbale et écrite

Service à la clientèle

Compétences informatiques

Job description

3 days ago Be among the first 25 applicants

Job Description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Job Description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center:

• If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
  
  

Front Desk

• The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
  
  

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Department Overview

We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 12 clinicians for Family Medicine and Pediatrics, we see approximately 125 patients (ages 0-100+) a day. Our campus also partners and checks in patients for Urgent Care, OB/GYN, and Eye Care Services departments. Our team considers our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. There are plenty of paths to walk and enjoy during your break! We are located next to many stores and places to enjoy lunch including Target, Cub Foods, Culver’s, Cane’s, Panda Express, and Chipotle to name a few. Our team is friendly, engaged, and we love to have fun!

Our Primary Care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, nurse visits and vaccine clinics.

Clinic Hours And Work Schedule

Our clinic is open to serve patients 6:45am - 8pm M-F. 8a-5p Sa/Su

Work Schedule

Hours Vary: Shifts are: 0630-3pm; 0800-5pm; 0900-6pm; 1200-8pm

You can expect to be scheduled at minimum an open (630-3pm) or close (12pm-8pm) shift a week, sometimes both. Weekends (Sat/Sun) will be 7:45a-5p on a rotating schedule (~every 8 weeks)

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
  
  

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.
  
  

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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