Medical Receptionist - Pediatrics

TrueCare; Oceanside (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in California is seeking a Medical Receptionist for their pediatrics department. This role involves managing front office operations, assisting patients, and ensuring a smooth workflow in a busy health center. Candidates should be bilingual in English and Spanish, with a high school diploma and basic computer skills. The position offers an hourly wage between $21.00 and $29.40, depending on experience, and is committed to providing inclusive healthcare services.

Qualifications

• One year experience as a Medical Receptionist or administrative/clerical experience.
• Knowledge of episodic programs and qualification requirements.

Responsibilities

• Ensure reception area is well-maintained and operational.
• Check patients in and verify information.
• Collect co-payments and fees.

Skills

Bilingual in English and Spanish

Basic computer proficiency

Education

High school diploma or equivalent

Tools

EHR

Job description

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Join to apply for the Medical Receptionist - Pediatrics role at TrueCare

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Medical Receptionist is responsible for creating a friendly, welcoming and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, and collecting and posting fees.

Duties & Responsibilities

Intake and Processing of Patients

• Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours.
• Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
• Inform patients of TrueCare services, policies and procedures.
• Inform and update patients of wait times.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy.
• Review the “Agriculture/Migrant” question with patients according to current protocol and accurately enter data into Intergy.
• Print and verify immunization record of children through the San Diego Immunization Record(SDIR).
• Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
• Answer incoming calls, address inquiries, and take detailed messages when necessary.
• As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to nursing and/or provider staff.
• Pre-register, register and schedule patient appointments, as needed.
• Assist patients with completion of registration forms, as needed.
  
  

Collection and Posting of Fees

• Inform patients of costs of care provided.
• Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
• Monitor and log any problems that occur with the POS device and notify the Information Systems(IS) department immediately.
• Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily.
• Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.
  
  

Perform other related duties as assigned including, but not limited to, special projects; opening and sorting mail; and ordering supplies.

Required Qualifications

• High school diploma or equivalent.
• One (1) year experience as a Medical Receptionist or administrative/clerical experience.
• Basic computer proficiency.
• Knowledge of episodic programs and qualification requirements.
• Bilingual in English and Spanish.
  
  

Desired Qualifications:

• Experience working with EHR.
• Knowledge of medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-
• 9 and CPT/HCPCS coding conventions and procedures.
  
  

Benefits:

• Under the terms of True Care's benefits plans and policies, temporary employees are not eligible for benefits, except for California Paid Sick Leave.
  
  

The pay range for this role is $21.00 - $29.40 on an hourly basis, depending on experience.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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Compensation details: 21-29.4 Hourly Wage

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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