Medical Receptionist - Pediatrics

Trinity Health; Agawam (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health is seeking a friendly Business Services Representative for their outpatient team. This role involves welcoming patients, scheduling appointments, and handling clerical tasks to ensure a smooth visit. Ideal candidates will have a high school diploma and experience in a medical environment, offering great benefits from day one.

Benefits

Great benefits effective day 1!

Career growth and advancement potential

Diverse and inclusive culture

Qualifications

• Experience in a medical office or billing department preferred.
• Accuracy and dependability required.

Responsibilities

• Greets and communicates with patients professionally.
• Processes calls and schedules appointments timely.
• Handles patient registration and insurance verification.

Skills

Excellent keyboard skills

Proficiency in Microsoft Office

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

We’re on the lookout for a friendly and flexible Business Services Representative to join our outpatient team, floating between Pediatrics and Adult Medicine offices. In this role, you’ll be the welcoming face (and voice!) for our patients—greeting them warmly, answering phones, scheduling appointments, and making sure their visit gets off to a smooth start. You’ll also handle key business tasks like patient registration, insurance verification, collecting copays, managing referrals, and providing general clerical support to keep things running seamlessly behind the scenes.

This is a float position, so you’ll travel between different locations, sometimes within the same day. Reliable transportation is essential, as you’ll be supporting both our Pediatrics and Adult Medicine offices based on daily needs.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent

• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift, 32 hours per week.

• Great benefits effective day 1!

• Patient-centric environment

• Career growth and advancement potential

• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.