Medical Receptionist - Pediatric Urgent Care Clinic

MultiCare Health System; Washington, Tacoma (District of Columbia, WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Medical Receptionist to be the first point of contact for patients. This role is vital in providing excellent customer service and managing front office duties in a pediatric hospital environment. With a focus on patient care, the Medical Receptionist will handle scheduling, registration, and payment processing while maintaining a professional demeanor. Join a mission-driven organization recognized for its commitment to healing and community health, and be part of a growing team dedicated to making a positive impact on children's lives.

Benefits

Comprehensive benefits package

Paid time off

Medical and dental benefits

Retirement benefits

Qualifications

• Minimum one year of clerical and/or receptionist experience.
• Degree or relevant Certificate may substitute for experience.

Responsibilities

• Greet patients and assist with scheduling and registration.
• Handle payment posting and cash reconciliation.

Skills

Customer Service

Clerical Skills

Office Procedures

Education

High School Diploma

Medical Office Assistant Certificate

Tools

Basic Office Equipment

Job description

Where Kids and Families are Always First

MultiCare Mary Bridge Children's Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound Region dedicated to a comprehensive network of health services for children and adolescents. Our vision is to be the highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services and experience.

Mary Bridge Children's multi-disciplinary approach to care includes pediatric experts for emergency services, inpatient care, and outpatient specialty clinics, all specializing in kids and their unique needs. We're continually recognized as a 'Top Children's Hospital' by The Leapfrog Group, an independent hospital rating organization.

FTE: 0.6, Shift: Variable, Schedule: 12hr Shifts

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred


• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting


• Customer service experience


• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why Mary Bridge Children's?

• Mission-driven:Partnering for healing and a healthy future for the patients and communities we serve
• Award-winning:Named 'Top Children's Hospital' for five years by the Leapfrog Group; physicians consistently named on 'Top Doctors' lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune
• Growing: New pediatric hospital facility and medical office building opening in 2026
• Leading research:MultiCare Institute for Research & Innovation partners with our pediatric providers, offering ground-breaking research and clinical trials
• Employee-centric:MultiCare is consistently ranked among "America's Best Employers by State" by Forbes
• Lifestyle:Live and work in the Pacific Northwest surrounded by breathtaking mountain, forest and water views
• Explore our services atmarybridge.org

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.