Medical Receptionist - Pediatric Multi-Specialty Clinic

MultiCare Health System; Federal Way (WA); On-site; USD 30,000 - 43,000; Part time

Job summary

MultiCare Mary Bridge Children's Hospital & Health Network in Federal Way is seeking a Medical Receptionist to be the first in-person contact for patients, greeting families, answering phones, and guiding patients through scheduling, registration, and payment posting. This intermediate role requires excellent customer service, discretion, and a professional phone voice.

As part of Mary Bridge Children's network, you support physicians and the public in a family-centered care environment,

Qualifications

• Minimum one year of clerical or receptionist experience; or six months in a medical setting.
• Customer service experience.
• Post high school office procedures preferred; certificate may substitute for experience.

Responsibilities

• Greet patients and families, answer phones and direct calls.
• Assist with scheduling, registration, charge entry and payments.
• Maintain discretion and professional communication with patients, families, and staff.

Skills

Customer service

Reception experience

Education

Medical Office Assistant certificate

Job description

Where kids and families are always first

At MultiCare Mary Bridge Children's Hospital & Health Network, caring for kids is more than what we do - it's our purpose. As the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound, we provide a comprehensive network of care designed specifically for children and adolescents.

Our vision is to be the safest, highest-quality place for children to receive care, where every child has a medical home and every family feels supported.

FTE: 0.6, Shift: M-F Schedule: 8AM - 4:30PM

Additional information about the Mary Bridge Children's Outpatient Center - Federal Way Clinic can be found here: https://www.multicare.org/location/mary-bridge-childrens-outpatient-center-federal-way/

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

About Mary Bridge Children's

For more than 70 years, MultiCare Mary Bridge Children's Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department and a state-designated Level II Pediatric Trauma Center.

As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.

Why Mary Bridge Children's?

Built for children and families

Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care.

Award-winning care

Named a Top Children's Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.

Growing for the future

A new pediatric hospital and medical office building designed to support the future of children's care.

Well-being and support

Generous time off, wellness resources and programs designed to help you maintain balance in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.