Medical Receptionist - Pediatric Multi-Specialty Clinic

MultiCare Health System, Inc.; Federal Way (WA); On-site; USD 30,000 - 43,000; Part time

Job summary

MultiCare Mary Bridge Children’s Hospital & Health Network in Federal Way seeks a Medical Receptionist for the Mary Bridge Pediatric Outpatient Center. This part-time, 0.6 FTE role serves as the first in-person contact, greeting families and guiding patients through the front desk processes.

You will handle phones, scheduling, registration, charge entry, payment posting, and balancing duties with discretion and professionalism.

Qualifications

• Minimum one year of clerical/receptionist experience.
• Six months of experience in a medical setting is acceptable.
• Customer service experience is required.
• Degree or certificate (e.g., Medical Office Assistant) may substitute for experience.

Responsibilities

• Greet patients and families and manage front desk tasks.
• Answer phones and direct calls to appropriate staff.
• Assist patients with scheduling and registration.
• Handle charge entry, payment posting, and batch balancing.
• Perform cash reconciliation duties and operate basic office equipment.
• Maintain professional and discreet communication with patients and staff.
• Coordinate with clinic team to ensure smooth patient flow.

Skills

Customer service

Communication

Education

Medical Office Certificate

Job description

## Medical Receptionist - Pediatric Multi-Specialty ClinicApplylocations: Federal Way, Washingtontime type: Part timeposted on: Posted Todayjob requisition id: JR79593**Where kids and families are always first** At MultiCare Mary Bridge Children’s Hospital & Health Network, caring for kids is more than what we do — it’s our purpose. As the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington’s South Sound, we provide a comprehensive network of care designed specifically for children and adolescents. Our vision is to be the safest, highest-quality place for children to receive care, where every child has a medical home and every family feels supported.**FTE:** 0.6, **Shift:** M-F **Schedule:** 8AM - 4:30PMAdditional information about the Mary Bridge Children’s Outpatient Center – Federal Way Clinic can be found here: https://www.multicare.org/location/mary-bridge-childrens-outpatient-center-federal-way/**Position Summary**The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public. **Requirements*** Post high school office procedures preferred* Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting* Customer service experience* Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience**About Mary Bridge Children’s** For more than 70 years, MultiCare Mary Bridge Children’s Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department and a state-designated Level II Pediatric Trauma Center. As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve. **Why Mary Bridge Children's?** **Built for children and families** Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care. **Award-winning care** Named a Top Children’s Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune. **Growing for the future** A new pediatric hospital and medical office building designed to support the future of children’s care. **Well-being and support** Generous time off, wellness resources and programs designed to help you maintain balance in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life. **Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.