Medical Receptionist - Patient Care & Front Desk Lead

NEPHROLOGY ASSOCIATES; Gallatin (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

NEPHROLOGY ASSOCIATES in Gallatin, TN is seeking a Medical Receptionist to be the first contact for patients at the front desk. You will support check-in/check-out, verify insurance, handle billing basics, and maintain accurate patient data in the EHR.

The role requires strong organization, clear communication, and a professional demeanor. The position is full-time and entails traveling to other clinic locations as needed, with an hourly wage between $18.00 and $22.00.

Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role.
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Medical terminology

EHR/EMR proficiency

HIPAA compliance

Phone etiquette

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix/Eaglesoft

Job description

NEPHROLOGY ASSOCIATES in Gallatin, TN is seeking a Medical Receptionist to be the first contact for patients at the front desk. You will support check-in/check-out, verify insurance, handle billing basics, and maintain accurate patient data in the EHR.

The role requires strong organization, clear communication, and a professional demeanor. The position is full-time and entails traveling to other clinic locations as needed, with an hourly wage between $18.00 and $22.00.