Medical Receptionist - Outpatient

Discoverymood; Laguna Hills (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

Discoverymood in Laguna Hills, CA is seeking a Medical Receptionist to be the first point of contact for patients and visitors, delivering friendly, professional service in a healthcare setting. You will manage front desk duties, schedule appointments, answer calls, verify insurance, collect copays, and keep patient records up to date while supporting providers.

This full-time role requires a courteous communicator with EMR experience and the ability to ease patient anxieties in a busy

Job description

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status:Full Time

Compensation: Pay Range:$21 - $23 per hour

Reference Number: 9947

Department: PPS Admin Support

Employment Type: Full-Time

Pay Range: $21.00 - $23.00

Virtual: No

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