Medical Receptionist - Ob/Gyn

Yale New Haven Health; Village of Rye Brook (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Receptionist in Ob/Gyn to coordinate patient care and manage front desk operations. The successful candidate will have strong organizational and communication skills, with a focus on patient-centered care. Responsibilities include scheduling appointments, managing patient records, and facilitating effective communication within the healthcare team.

Qualifications

• 1 year of administrative healthcare experience or 2 years of administrative office experience required.
• Preferred EMR experience and core values consistent with patient-centered care.

Responsibilities

• Maintain appointment schedules and coordinate check-in processes.
• Handle patient information and ensure effective communication.
• Collect and reconcile co-payments.

Skills

Organizational skills

Communication skills

Customer service skills

Teamwork skills

Multi-tasking

Education

High School degree or equivalent

Tools

Microsoft Office

EMR

Job description

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Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.

EEO/AA/Disability/Veteran

Responsibilities

1. Maintain appointment schedule template (alterations, deletions, additions).
2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
3. Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
4. Answer telephone calls to office, assist callers in a pleasant manner, take accurate and complete messages and refer callers to appropriate personnel when necessary.
5. When necessary, execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
6. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
7. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
8. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
9. Collaborate in the development of and contribute to individual team, and department quality improvement and evaluation activities.
10. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse backgrounds.
11. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare and participate in interventions which address articulated needs.
12. Perform all other related/additional tasks as requested by physicians and/or management.
13. Provide cross coverage as needed.
14. May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

Education

High School degree or equivalent required.

Experience

1 year of administrative healthcare experience or 2 years of administrative office experience required.

Special Skills

Excellent organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID: 152275