Medical Receptionist - Neurology

CT_THOfNE01 Trinity Health Of New England Corporation, Inc.; Middlebury (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical & Rx coverage

Retirement match

Paid time off

Professional dev support

Life & AD&D insurance

Well-being program

Career growth

Job summary

Trinity Health Of New England’s Neurology Practice in Middlebury, CT is seeking a Medical Receptionist/Business Services Representative. You will be the first friendly face for patients, greeting them in person or by phone and guiding them to the right team.

This role emphasizes warm, professional service and accurate front-desk support. You will manage appointment scheduling, patient registration, insurance verification, copay collection, and support pre-authorizations and referrals.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office or billing preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills.
• Proficiency with Windows-based computers and Microsoft Office.
• Bilingual Spanish preferred.

Responsibilities

• Greet patients and answer phones courteously to route to the appropriate staff.
• Schedule patient appointments following department protocols to optimize provider productivity.
• Assist with patient registration, insurance verification, and copay collection at service time.
• Prepare charts and coordinate pre-authorizations and referrals.

Skills

Bilingual Spanish

Keyboard skills

Microsoft Office

Windows OS

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Employment Type: Full time Shift: Day Shift

Description: Position Purpose: Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Neurology Practice in Middlebury as a Medical Receptionist/Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone. In this key role, you’ll manage appointment scheduling, patient registration, insurance verification, and collect copays and payments at the time of service. You’ll also coordinate pre-authorizations, referrals, and help prepare charts to ensure smooth and efficient visits. Your attention to detail and commitment to outstanding customer service will help keep our practice running efficiently while supporting our providers in delivering compassionate, high-quality primary care to the community.

What you will do: Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner. Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications: High school diploma or equivalent Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Bilingual (Spanish speaking) preferred.

Compensation and Benefits: At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work. Pay Range: $17.50 - $23.80 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Position Highlights and Benefits

• Day Shift.
• Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.