Office Assistant Manager (Metro Detroit Area)

EPIC Health System; Southfield (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Southfield, MI is seeking an experienced leader to oversee training and quality in patient care at its clinic. The role requires strong communication and organizational skills and the ability to manage clinic operations effectively. Candidates should have proven experience in healthcare administration or a related field, along with a degree in healthcare or business. This position aims to enhance patient service quality while fostering a culture of continuous improvement among staff.

Qualifications

• Proven work experience as a Medical Assistant or relevant role.
• Strong communication and leadership abilities.
• Technologically literate and adept with EHR systems.

Responsibilities

• Deliver comprehensive training to staff.
• Manage clinic flow and patient care.
• Assess competency levels and support staff evaluations.

Skills

Excellent communication skills

Organizational skills

Time management skills

Problem-solving abilities

Education

Degree in business or healthcare related field

Tools

Electronic Health Record

Microsoft Office Suite

Job description

Location: Southfield, MI

Job Id: 1741

# of Openings: 3

Role and Responsibilities

• Deliver professional, exciting, and comprehensive training to ensure EPIC levels of speed, accuracy, and knowledge geared towards the retention and success of all on-site staff.
• Be a constant role model by maintaining personal accuracy and knowledge of all policies and procedures within the clinic for multiple roles.
• Be an active presence on the clinic floor, managing a fast-paced office flow, ensuring patients find value in their appointments by being cared for in a timely manner with and EPIC level of quality.
• Assessing competency levels of staff to identify areas of improvement and growth for each individual member of your team which includes collaborating on performance reviews and applicable corrective action plans.
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs.
• Providing and overseeing excellent customer service delivery, including advocating for the patient, listening to their concerns, and addressing issues promptly, courteously, and respectfully via face-to-face, telephone, email, and proper charting.
• Maintaining the facility to ensure it is clean, inviting, and fully functional.
• Hold team accountable for hitting key metrics and performance goals as well as following all company standard operating procedures.
• Support the EPIC vision and mission through active leadership, innovation, collaboration and living our values by maintaining a culture of continuous improvement.

Qualifications and Education Requirements

• Proven work experience as a high performing Medical Assistant, Healthcare Administrator, Medical Office Manager, or relevant role
• Excellent communication and interpersonal skills capable of maintaining strong relationships and motivating others.
• Strong organizational and multi-tasking skills
• Technologically literate enough to navigate an Electronic Health Record, the Microsoft Office Suite, and other tools used at EPIC Health
• Excellent analytical and problem-solving abilities both independently and as a team
• Positive role model and proactive mentality
• Time management skills with the ability to meet deadlines.

Preferred Skills

• Come with 3+ years of leadership/business experience or believe you’re ready to hit the ground running in a fast-paced environment that will challenge you every single day.
• Have a degree in business or healthcare related field.