Medical Receptionist - methodical focused listener

Mercy-Urgent-Care; Newburgh (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

401k with match

Volume bonus

Job summary

Mercy-Urgent-Care is seeking a Medical Receptionist to join a friendly, team-based urgent care environment. You will greet patients, manage the check-in process, and support front desk operations with accurate EMR and insurance data entry.

Ideal candidates are empathetic, patient-centered, and capable of maintaining composure in fast-paced settings while communicating clearly with patients and staff.

Qualifications

• Patient-facing role with focus on service quality.
• Ability to follow clinic procedures and healthcare standards.
• Calm under pressure, flexible to busy, high-volume days.

Responsibilities

• Greet patients with a welcoming demeanor and voice tone.
• Ensure a smooth check-in process and accurate data entry.
• Enter data into the EMR and process insurance information.
• Maintain patient experience and operational efficiency.
• Answer phone calls and handle inquiries compassionately.
• Assist with referrals and medical information requests.

Skills

Empathy

Team-oriented

Communication

Tools

EMR system

Job description

Are you a cooperative, diplomatic, and respectful professional with a passion for helping others? Our efficient Urgent Care clinic is seeking a Medical Receptionist who thrives in a friendly, team-based environment while delivering exceptional patient services.

What You’ll Do Every Day

• Greet each patient with a positive and welcoming expression and voice tone
• Ensure a smooth check-in process
• Perform methodical and repetitive tasks such as data entry into the EMR and insurance processing
• Maintain focus on patient experience and operational efficiency
• Handle phone calls and inquiries in a compassionate manner
• Assist with administrative paperwork like referrals and medical information requests

What We're Looking For

• Patient and empathetic nature with the ability to remain diplomatic when resolving concerns
• Strong commitment to following established clinic procedures
• Ability to follow policies and ensure compliance with healthcare standards
• Calm under pressure, able to keep composure in busy or challenging situations
• Excellent communication skills for interacting with both patients and staff in a respectful, cooperative manner

Why Join Us

Our Urgent Care is known for its professional yet welcoming atmosphere, where team members support each other and deliver care that makes a real difference. We value employees who are detail-oriented, dependable, and dedicated to maintaining a positive patient experience.

Every patient matters. Every interaction counts. Every team member makes a difference.

Position Overview

• Work hours: 7 a.m to 7 p.m. – Full Time – 36 hours each week
• Work rotation: work 6 days in a 14-day period with 7 days off in a row; no holidays or Sundays worked
• Benefits: Health, Life, Dental, Vision Insurance; 401k with match; Volume bonus plan benefit
• Location: Evansville, IN