Medical Receptionist - methodical focused listener

Mercy Urgent Care; Indiana; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

401k with match

Volume bonus plan

Job summary

Mercy Urgent Care in Evansville, IN is seeking a Medical Receptionist to provide welcoming patient interactions, smooth check-in, and accurate administrative support in a team-based environment.

Responsibilities include EMR data entry, insurance processing, handling inquiries, and processing referrals while maintaining a high standard of patient experience.

Qualifications

• Genuine empathy and patient-focused approach.
• Strong communication and teamwork.
• Ability to follow clinic procedures and policies.
• Calm demeanor in fast-paced environments.

Responsibilities

• Greet each patient with a welcoming expression and voice tone.
• Ensure a smooth check-in process for all patients.
• Perform data entry into the EMR and process insurance correctly.
• Maintain focus on patient experience and operational efficiency.
• Handle phone calls and inquiries in a compassionate manner.
• Assist with administrative paperwork like referrals and medical information requests.

Skills

Empathy

Communication

Calm under pressure

Procedures adherence

Team player

Job description

Are you a cooperative, diplomatic, and respectful professional with a passion for helping others? Our efficient Urgent Care clinic is seeking a Medical Receptionist who thrives in a friendly, team-based environment while delivering exceptional patient services.

What You’ll Do Every Day

• Greet each patient with a positive and welcoming expression and voice tone
• Ensure a smooth check-in process
• Perform methodical and repetitive tasks such as data entry into the EMR and insurance processing
• Maintain focus on patient experience and operational efficiency
• Handle phone calls and inquiries in a compassionate manner
• Assist with administrative paperwork like referrals and medical information requests

What We're Looking For

• Patient and empathetic nature with the ability to remain diplomatic when resolving concerns
• Strong commitment to following established clinic procedures
• Ability to follow policies and ensure compliance with healthcare standards
• Calm under pressure, able to keep composure in busy or challenging situations
• Excellent communication skills for interacting with both patients and staff in a respectful, cooperative manner

Why Join Us

Our Urgent Care is known for its professional yet welcoming atmosphere, where team members support each other and deliver care that makes a real difference. We value employees who are detail-oriented, dependable, and dedicated to maintaining a positive patient experience.

Every patient matters. Every interaction counts. Every team member makes a difference.

Position Overview

• Work hours: 7 a.m to 7 p.m. – Full Time – 36 hours each week
• Work rotation: work 6 days in a 14-day period with 7 days off in a row; no holidays or Sundays worked
• Benefits: Health, Life, Dental, Vision Insurance; 401k with match; Volume bonus plan benefit
• Location: Evansville, IN