Medical Receptionist Lead: Elevate Patient Experience

International Community Health Services; Seattle (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Share the success bonuses

Insurance premiums 100% paid

Paid time off accrual

Automatic 4% retirement

9 paid holidays

Licensure reimbursement

Job summary

International Community Health Services (ICHS) in Seattle, WA, seeks a Medical Receptionist Lead to oversee front desk operations and support patient flow. The role involves scheduling, check-in/out, coordinating interpreters, and assisting the Health Center Manager with staff coaching and problem solving.

Ideal candidates have a High School diploma, 2 years in healthcare or insurance settings, and strong English communication.

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience in a health care and/or insurance setting preferred.
• Fluent in English; additional languages valued; knowledge of medical terminology helpful.

Responsibilities

• Supervise and coordinate reception team activities for efficient patient check-in/out.
• Manage appointment scheduling, registration, and insurance verification with accuracy.
• Serve as primary contact for patient inquiries and concerns.
• Train, mentor, and evaluate staff to uphold service standards and compliance.
• Collaborate with clinical and admin teams to streamline workflows and improve patient experience.

Skills

Organizational skills

Multitasking

Communication

Leadership

EHR systems

Office software

Problem-solving

Education

High school diploma

Tools

EHR systems

Job description

International Community Health Services (ICHS) in Seattle, WA, seeks a Medical Receptionist Lead to oversee front desk operations and support patient flow. The role involves scheduling, check-in/out, coordinating interpreters, and assisting the Health Center Manager with staff coaching and problem solving.

Ideal candidates have a High School diploma, 2 years in healthcare or insurance settings, and strong English communication.