Medical Receptionist - General Surgery - Springfield

Trinity Health Of New England; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Great benefits effective day 1!

Job summary

Trinity Health Of New England is seeking a Medical Receptionist in Springfield, MA for a full-time, day-shift role in a General Surgery practice. You will greet patients, verify insurance, schedule appointments, process registrations, and support providers with chart prep in a fast-paced, patient-centered environment.

The position offers a welcoming team, benefits from day one, and opportunities for growth within a mission-driven organization serving Connecticut and western Massachusetts.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet patients in person or by phone and identify department.
• Answer telephones with appropriate scripting and courtesy.
• Process calls to route to the appropriate staff member.
• Schedule patient appointments according to department protocols to maximize provider productivity.

Skills

Keyboard skills

Windows

Microsoft Office

Medical terminology

Billing knowledge

Education

High school diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift Description: Medical Receptionist

Ready to thrive in a dynamic, high-energy environment? Join our General Surgery Practice and bring your exceptional talents to a team that makes a real impact—every single day.

If you love helping patients, staying organized, and being part of a fast paced, supportive team… we want to meet you!

You will be responsible for a key front-desk role in a busy General Surgery practice, responsible for creating a smooth and welcoming experience for every patient. Handles appointment scheduling, insurance verification, copay collections, referrals, prior authorizations, and patient registration. Supports providers with chart prep, incoming and outgoing communications, and maintaining accurate records. A great fit for someone who is organized, personable, and thrives in a fast-paced, team-oriented environment.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Pay Range: $17.50 - $23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.