Medical Receptionist - Full Time

Therapy Partners Group; Sunnyvale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Sunnyvale is seeking a full-time Medical Receptionist to join their team. The role involves greeting patients, scheduling appointments, and ensuring compliance with HIPAA policies. Ideal candidates will possess strong customer service skills and a high school diploma. This position offers a starting hourly wage of $21.00 to $23.00, depending on experience.

Qualifications

• Knowledge of Practice Management Systems and patient scheduling.
• Strong relationship building and customer service skills.

Responsibilities

• Greet patients and maintain a welcoming environment.
• Answer phones and schedule patient appointments.
• Adhere to HIPAA policies and escalate patient issues.

Skills

Customer Service

Microsoft Office

Active Listening

Team Player

Education

High School Diploma

Tools

Raintree PMS

Job description

Starting Hourly: $21.00 - $23.00 per hour depending on Medical Front Office experience

Silver Creek Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingSan Joseand surrounding communities for over 20 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Sunnyvale location.

Schedule needed: Monday - Friday 7:00 am - 4:00 pm

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS
Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience
Education: High School diploma or equivalent (Must be 18+)
Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.
Physical Requirements and Working Conditions
Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
#LI-MS1