Medical Receptionist - Defiance, OH

Marathon Health Inc; Defiance (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Marathon Health Inc. is seeking an Administrative Support person to provide front office coverage at our health centers.

You will greet patients and visitors, answer calls, assist with appointments and calendar management, and prepare professional correspondence and documents. Responsibilities include processing mail, maintaining supplies, collecting co-pays, reconciling payments, and supporting EMR data entry.

Qualifications

• High school diploma or GED required; 1–3 years in a medical front office role preferred.
• Proficient with an electronic medical record system (EMR).
• Strong skills in Microsoft Teams and Microsoft 365 suite.

Responsibilities

• Provide front desk support including reception and general departmental duties.
• Answer calls, greet visitors, assist with appointments and calendar management.
• Schedule appointments to optimize patient flow and notify providers of delays.
• Process payments, collect co-pays, and reconcile cash/credit card transactions.
• Assist Medical Assistants with EMR data entry and related document handling.
• Maintain patient records and ensure HIPAA compliance and confidentiality.
• Perform other duties as assigned.

Skills

Clear communication

Customer service

Time management

Multi-tasking

Organizational skills

Attention to detail

Discretion and confidentiality

Education

High school diploma or GED

Associate degree in healthcare (preferred)

Tools

Electronic Medical Records (EMR)

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.

• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Comforts patients by anticipating patients' anxieties and answering questions

• Ensures availability of treatment information for the provider by filing and retrieving patient records

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.

• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.

• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re‑stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.

• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary.

• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.

• Perform other duties as assigned or required.

QUALIFICATIONS

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

DESIRED ATTRIBUTES

• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem-solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

Pay Range: $20.00-24.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.