Medical Receptionist - Indianapolis, IN

OurHealth Professional Physicians Group; Indianapolis (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employer-paid disability insurance

Job summary

Marathon Health is seeking an administrative assistant to support front-office operations at our Indianapolis centers. You will greet patients, answer calls, schedule appointments, collect co-pays, and help maintain patient records and billing processes.

The role requires a high school diploma or GED with 1–3 years in a medical office; an associate degree is preferred. Proficiency with EMR systems and Microsoft 365 apps is expected.

Qualifications

• High school diploma or GED required with 1–3 years in a medical office or equivalent.
• Associate degree in healthcare or related field preferred.
• Proficient in electronic medical record (EMR) systems.

Responsibilities

• Answer general office phone, validate member status and direct inquiries to appropriate staff.
• Greet patients and visitors, manage appointments and calendars, and maintain records.
• Process payments, reconcile transactions, and assist with insurance pre-authorizations and referrals.
• Maintain a clean, professional front desk and support HIPAA privacy compliance.

Skills

Excellent communication

Time management

Customer service

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Teams

Microsoft 365

Word

Excel

Outlook

PowerPoint

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff.

Welcomes patients and visitors by greeting them, in person or on the telephone. Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties and answering questions. Ensures availability of treatment information for the provider by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits. May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.

Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries. Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary. Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol. Perform other duties as assigned or required.

QUALIFICATIONS

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

DESIRED ATTRIBUTES

Excellent written and oral communications skills. Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.

Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines. Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.

A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests. Excellent organizational skills and meticulous attention to detail. High level of critical thinking, and creative and effective problem-solving skills. Ability to maintain confidential documents and communication and use judgment and discretion.

PAY RANGE

Pay Range: $20.00-23.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

MARATHON BENEFITS SUMMARY

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings.

• Eligibility is based on 24/hr week.
• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program Lifestyle: Paid time off for vacation, sick leave and more, holiday schedule.
• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities.
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave.
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters.
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting.
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable.

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail].

Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at [e-mail].