Medical Receptionist/Customer Service Specialist

Palm Medical Centers; Winter Haven (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Job summary

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients in-person and on the phone. You will handle check-in/out, scheduling, insurance verification, and patient information with a focus on courteous, professional service.

The role requires bilingual English/Spanish abilities, a high school diploma, and experience in a medical front desk setting, with familiarity in eCW systems.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent required.
• At least 1 year of medical front desk/receptionist experience preferred.
• Experience with eCW (electronic medical records) is required.

Responsibilities

• Deliver excellent patient service and greet patients/visitors.
• Answer phones promptly and direct calls accordingly.
• Verify patient insurance and schedule/check-in/out appointments.
• Retrieve and distribute mail/ correspondence as needed.
• Maintain and update employee/patient records and center directory.
• Ensure waiting areas are clean and orderly; assist as needed across centers.
• Schedule appointments and check-in/out patients; obtain accurate information.
• Greet patients and visitors courteously.
• Notify personnel of visitor arrival and direct to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees.
• Notify transportation dispatcher when patients are ready for pickup.
• Maintain professional conduct and appearance at all times.
• Keep waiting and reception areas clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Computer literacy

Verbal and written communication

Attention to detail

Patient interaction

Bilingual English/Spanish

Education

High school diploma or equivalent

1 year medical front desk experience

Tools

eCW experience

Job description

Overview

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:

Key Duties & Responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned

Required Skills/Abilities:

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience Required

Education and Experience:

• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type:

Full-time

Salary:

$17.00 - $19.00 per hour(negotiable based on experience)

Benefits:

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Schedule:

• 8-hour day shift
• Monday to Friday

Work setting:

• In-person

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.