Medical Receptionist / Customer Service Specialist

Palm Medical Centers; DeSoto (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Job summary

Palm Primary Care is hiring for a front desk/administrative support role. The position involves delivering excellent patient service, answering calls, verifying insurance, and scheduling appointments in a fast-paced clinic environment.

Requirements include strong communication skills, attention to detail, and the ability to put patients at ease. This full-time role offers a benefits package and standard 8-hour shifts Monday through Friday.

Qualifications

• Exceptional customer service and phone etiquette.
• Ability to use computers to enter information.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to connect with patients and make them feel comfortable.
• Patience and presence of mind.

Responsibilities

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Verify patient insurance.
• Schedule appointments, check-in/out patients, and obtain accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Maintain/update directory of all employees in the center.
• Notify transportation when patients are ready for pick up.
• Ensure waiting and reception areas are kept clean and tidy.

Skills

Customer service

Phone etiquette

Computer entry

Written communication

Verbal communication

Attention to detail

Patient rapport

Patience

Job description

Duties & Responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Perform other duties and projects as assigned.
• Flexibility to commute to other centers.

Required Skills, Experience and Education:

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $17.00 - $19.00 per hour (negotiable based on experience)

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English / Spanish

Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.