Medical Receptionist / Customer Service Specialist

Palm Medical Centers; Texas; Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Descripción de la vacante

Palm Primary Care in Texas is seeking a full-time front desk coordinator to manage patient check-in/out, scheduling, and insurance verification. You will greet visitors, handle calls, and maintain accurate patient information with a courteous, professional touch.

The role requires exceptional customer service, strong communication skills, and the ability to multitask in a busy clinic. English/Spanish language proficiency is preferred; standard 8-hour shifts Monday–Friday.

Formación

• Exceptional customer service and phone etiquette.
• Ability to use computers to enter information.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to connect with patients and make them feel comfortable.
• Patience and presence of mind.

Responsabilidades

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Perform other duties and projects as assigned.
• Flexibility to commute to other centers.

Conocimientos

Exceptional customer service and phone

Computer data entry

Written and verbal communication

Attention to detail

Patient connection skills

Patience and presence of mind

Descripción del empleo

Duties & Responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Perform other duties and projects as assigned.
• Flexibility to commute to other centers.

Required Skills, Experience and Education:

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $17.00 - $19.00 per hour (negotiable based on experience)

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English / Spanish

Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.