Medical Receptionist - Cardiology

Trinity Health; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Trinity Health is seeking a Medical Receptionist / Business Services Rep to join their Cardiology call center team. This role involves managing patient communications, scheduling appointments, and performing administrative tasks. Ideal candidates will have a high school diploma and experience in a medical office. The position offers a day shift with great benefits starting on day one and opportunities for career growth.

Benefits

Great benefits effective day 1

Career growth and advancement potential

Mission Driven Team environment

Qualifications

• Experience within a medical office or billing department preferred.
• Accuracy and dependability required.

Responsibilities

• Answering inbound calls and addressing patient questions.
• Scheduling and managing appointments for efficient patient flow.
• Handling administrative tasks like data entry and maintaining records.

Skills

Excellent keyboard skills

Proficiency in Microsoft Office

Knowledge of medical terminology

Education

High school diploma or equivalent

Job description

Employment Type:
Full timeShift:
Day Shift

Description:

Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our team.

The Business Services Representative works in the Cardiology call center and handles incoming and outgoing calls, primarily serving as the first point of contact for patients. They provide information, schedule appointments, and address inquiries related to medical services, insurance, and other healthcare-related matters. They also manage administrative tasks like data entry and documentation, ensuring accurate and compliant communication.

Key Responsibilities:

• Answering inbound calls: Addressing patient questions, scheduling appointments, and resolving issues.
• Making outbound calls: Providing reminders, following up on appointments, and offering support.
• Providing patient information: Explaining medical services, insurance coverage, and other relevant details.
• Scheduling and managing appointments: Ensuring efficient patient flow and accurate appointment scheduling.
• Handling administrative tasks: Entering data, maintaining records, and updating patient files.
• Resolving patient inquiries: Addressing concerns related to billing, claims, and other healthcare issues.
• Adhering to protocols and guidelines: Following scripts and procedures to ensure accurate and compliant communication.
• Collaborating with other healthcare professionals: Facilitating communication between patients, doctors, and other healthcare staff.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Mission Driven Team environment
• Career growth and advancement potential
• Waterbury location

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.