Medical Receptionist - Interventional Pain Chelsea Campus

Trinity Health MI; Chelsea (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan seeks a customer-focused Medical Receptionist to join the front desk team. You will be the first point of contact for patients, assisting with check-in, registration, insurance verification, scheduling, and communications.

You will support daily office operations, collaborate with clinical staff, and help ensure accurate billing and MyChart support while delivering compassionate, patient-centered service.

Qualifications

• High school diploma or GED required; coursework in insurance or billing preferred.
• Experience in a medical or physician office is preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check-in patients and verify registration and insurance details.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support billing processes.
• Provide MyChart assistance and handle patient communications.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and staff to ensure a smooth patient experience.
• Manage daily work queues and assist as needed.

Skills

Customer service

Communication

Phone etiquette

Medical office experience

Education

High School Diploma or GED

Tools

MyChart

Job description

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused

Employment Type:

Full time

Shift:

Day Shift

Description:

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.
  
  

General Requirements:

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.
  
  

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.
  
  

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.