Medical Receptionist between Ann Arbor and Dexter

Dermatology Specialists of Ann Arbor/Dexter; Ann Arbor Charter Township (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

PTO

Paid holidays

Job summary

Dermatology Specialists of Ann Arbor is seeking a friendly, professional Front Desk Medical Receptionist to support both the Ann Arbor and Dexter offices. This full-time role requires greeting patients, handling phones, scheduling, and assisting the back office with patient flow and payment collection.

The successful candidate will have 1–2 years medical front desk experience, excellent communication, and proficiency with EMR and Microsoft Office. Must be able to work at both locations.

Qualifications

• High school diploma or GED required.
• 1–2 years medical front desk or customer service experience.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Greet patients and callers professionally and warmly.
• Answer phones, triage, take messages, and provide hours and services information.
• Schedule appointments and manage patient flow using EMR.
• Maintain medical records and HIPAA documentation.
• Collect payments and explain the office payment policy.

Skills

Customer service

Interpersonal skills

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR

Practice management software

Copiers & printers

Telephone system

Job description

Medical Receptionist between Ann Arbor and Dexter

Full Time Ann Arbor, MI, US

10 days ago Requisition ID: 1147

Salary Range: $17.00 To $20.00 Hourly

Are you a warm and welcoming person that loves talking to people every day? Then this is the job for you! Dermatology Specialists of Ann Arbor is currently recruiting for a Friendly, Professional, Full Time, Front Desk Medical Receptionist for our Ann Arbor and Dexter offices. Must be willing to work at both our Ann Arbor and Dexter locations. Seeking someone motivated and energetic for this unique role.

Position Summary:

Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due.

Essential Duties and Responsibilities:

• Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
• Answers telephone: screens, performs triage, and routes calls. Takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
• Organizes daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinates incoming patient flow via electronic medical records system, notifies back office of arrivals.
• Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
• Enters patient data into the EMR database and appointments into scheduling system.
• Maintains tracking list of no shows, cancellations, late arrivals and missed appointments.
• Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy.
• Works cooperatively with supervisors, co-workers, medical and back-office staff, and physicians to provide professional and high standards patient service/care.
• Adheres to scheduled work and break hours to ensure adequate front desk coverage.
• Performs other related duties as needed and assigned.

Qualifications:

• High School Diploma or GED
• One to two years of prior medical customer service and administrative experience.
• Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.

Core Competencies:

• "Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff.
• Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)
• Team Oriented/Collaborative
• Conscientious

Benefits:

We offer a competitive benefit package which includes medical, dental, vision, life insurance, 401(k), PTO, and paid holidays.