Medical Receptionist Benefits Coordinator - Bilingual

Edward M. Kennedy Community Health Center, Inc; Worcester (MA); On-site; Full time

Job summary

The Edward M. Kennedy Community Health Center is seeking a Medical Receptionist Benefits Coordinator to support its Optometry Department in Worcester, MA. This role involves patient check-in, new patient registration, and insurance verification while fostering a supportive team environment. The position promises a competitive salary and comprehensive benefits from the first day of employment, offering opportunities for growth within a diverse and inclusive organization.

Benefits

Competitive salaries

Comprehensive benefits package, including medical and dental

Generous time off packages

403b Retirement Plan with company match

Tuition Reimbursement

Qualifications

• Must be bilingual in English/Spanish or English/Portuguese.
• Strong computer skills including typing and data entry.
• Customer service and communication skills are essential.

Responsibilities

• Greet and check in patients according to protocols.
• Educate patients on health plan options and assist with insurance enrollment.
• Maintain recall lists and communicate with patients.

Skills

Customer Service

Communication

Data Entry

Education

High School Diploma or equivalent

Tools

Microsoft Word

Internet Explorer

Job description

Are you looking for a meaningful career? Are you passionate about health equity? Do you enjoy helping people?

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Medical Receptionist Benefits Coordinator based in Worcester MA. This team member is responsible for reception in our Optometry Department, all functions of check-in and certain sites check-out, new patient registration, insurance verification, data entry and clerical duties.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Salary Range: $16.00-19.00/Hour

Essential Functions:

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records.
• Complete Sliding Fee Scale applications per Health Center guidelines.
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes.
• Process walk-in patients, enter information into EPM, and manage paper flow for visits. Answer calls promptly, adhering to protocols.
• Maintain recall lists and communicate with patients as needed. Attend departmental meetings and perform other duties as assigned.

Requirements:

• High School Diploma or equivalent.
• Bilingual in English/Spanish or English/Portuguese. Substitutions Allowed: Bilingual language fluency may be substituted with other language as needed by Health Center.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.
• All employees must be fully vaccinated for COVID19 and Flu.

Benefits:

• Competitive salaries
• Comprehensive benefits package, including medical, dental, Short-Term Disability, Long Term Disability, Life, CME and Tuition Reimbursement
• Health benefits start on first day of employment.
  • Company pays 79% of health insurance Premiums.
  • Health benefits include coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• 403b Retirement Plan with company match
• Opportunity for advancement in a growing organization