Medical Receptionist (653618)

Johns Hopkins Medicine; McLean (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Receptionist for the Children's Heart Institute. This role involves managing patient interactions, scheduling appointments, and maintaining accurate records. The ideal candidate will have strong communication and customer service skills, along with experience in a medical office setting. Join a diverse team committed to providing exceptional care and enjoy a competitive compensation package.

Qualifications

• 3-5 years of experience in front desk position in a medical office environment.

Responsibilities

• Welcomes patients and visitors, schedules appointments efficiently.
• Maintains patient accounts and financial records, ensures confidentiality.
• Responds to patient inquiries and emergencies.

Skills

Communication

Customer Service

Organization

Education

High School Diploma

Tools

Allscripts

Job description

The Medical Reciptionistwith the Children's Heart Institute in Herndon supports the provider by providing caring, personalized, and efficient handling of patients, medical records, supply management and other duties as assigned. In addition, the medical receptionist provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. Support in scheduling, checking patients in and out.

Essential functions include:

• Welcomes patients and visitors by greeting them, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Maintains operations by following FOFHC policies and procedures.
• Assists in orientation of new personnel as directed.
• Quickly learns and effectively uses our electronic health records system, Allscripts
• Performs all other duties as trained and requested by provider and/or management.

Shift:

Full Time (40 hours)

Day Shift; 8:30am – 5:30pm; No weekend work required

Education:

High School Diploma or equivalent.

Licensure/Certification:N/A

Required Work Experience:

3-5 years of experience in front desk position in a medical office environment.

Join an amazing global healthcare organization!

Excellent compensation package!

*Benefits may differ from those offered through Johns Hopkins Health System

Salary Range: Minimum$18.00/hour - Maximum$28.00/hour.Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.