Medical Receptionist

Simon Eye; Wilmington (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Delaware is seeking a Medical Receptionist to deliver exceptional customer service and manage patient interactions. The role involves greeting patients, managing appointments, and ensuring a smooth check-in process. Ideal candidates will have strong communication skills and experience in a medical setting. Join a team committed to patient-centered care and be part of a trusted eye care provider.

Qualifications

• At least 3 years of experience in customer service, preferably in a medical environment.
• Proficiency in computer databases and typing accuracy.

Responsibilities

• Greet and check-in patients for appointments.
• Accurately enter and communicate patient charges.
• Schedule patient appointments.

Skills

Customer Service

Communication

Multitasking

Tools

Computer Databases

Job description

Join to apply for the Medical Receptionist role at Simon Eye.

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across Delaware and Pennsylvania, with locations in West Chester and Bucks County. We are committed to providing patient-centered, medically oriented full-service eye care in convenient locations with friendly, knowledgeable staff.

As a Medical Receptionist, you will be the first point of contact for patients. In our fast-paced environment, you will greet and check-in patients for appointments, delivering excellent customer service and the WOW experience our patients expect from Simon Eye Associates.

What You'll Do

• Accurately enter and communicate patient charges
• Collect co-payments from patients as required by insurance guidelines
• Review registration information, verify insurance plans
• Update and maintain patient insurance and demographic information
• Resolve patient issues by obtaining relevant information and coordinating with other departments as needed
• Schedule patient appointments
• Communicate with providers and staff throughout the day

What You'll Need

• At least 3 years of experience providing exceptional customer service, preferably in a medical environment
• Ability to understand and communicate insurance information clearly and professionally
• Ability to multitask, work quickly and accurately while maintaining a positive patient experience
• Proficiency in computer databases and typing accuracy
• High professionalism and self-motivation
• Availability to work at least one evening per week and two Saturdays per month

About Us

We aim to bring the world into focus so our patients can enjoy all of life. We prioritize SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK to provide Eye Care for Life. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists for nearly two decades.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Administrative and Support Services