Medical Receptionist

ArchWell Health, LLC; Willowick (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider in Willowick is seeking a Care Navigator to ensure seniors receive a positive and supportive experience at their clinics. The role involves welcoming members, managing appointments, and updating electronic medical records, with a focus on providing exceptional customer service. Candidates with clinical experience and strong communication skills, especially those fluent in Spanish, are encouraged to apply.

Qualifications

• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.
• Fluency in Spanish or other community languages is a benefit.

Responsibilities

• Welcome members upon arrival and navigate them through check-in.
• Schedule appointments and coordinate referrals.
• Field questions from members and manage phone line.

Skills

Customer Service

Communication

Organization

Medical Terminology

Flexibility

Attention to Detail

Fluency in Spanish

Education

One year work experience in a clinical setting

Tools

Electronic Medical Records

Job description

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
  
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
  
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
  
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  
• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
  
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  
• High level of organization and attention to detail
• Strong written and verbal communication skills
  
• Ability to maintain professionalism and flexibility in a changing work environment
  
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.