Medical Receptionist

American Family Care, Inc.; Willow Grove (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Flexible scheduling

Great small business work environment

Job summary

American Family Care, Inc. is hiring for a position focused on accurately checking patients in and out, verifying insurance, collecting payments, and maintaining patient records. Responsibilities include patient interactions, preparing documentation, balancing daily charges, and providing excellent customer service. Ideal candidates should have a high school diploma, basic computer skills, and a customer-oriented mindset. Join a leading urgent care company that values its employees and offers opportunities for advancement.

Qualifications

• High school diploma or equivalent education is required.
• Basic knowledge of Microsoft Office and basic computer skills required.
• Prior experience in a medical clerical position is preferred.

Responsibilities

• Prepare the clinic for opening each day and prepare patient registration packets.
• Greet patients and provide initial paperwork while obtaining insurance information.
• Register patients, update records, verify insurance, and check patients out.
• Process patient payments, addressing any billing issues.
• Provide excellent customer service and assist patients with follow-up appointments.
• Balance daily patient charges against system reports.
• Complete closing procedures and maintain financial documentation.

Skills

Customer service skills

Accuracy and detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Paid time off

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone mannerisms.