Medical Receptionist

American Family Care, Inc.; West Hollywood (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading urgent care company is hiring for a position focused on patient registration, ensuring smooth patient flow, and maintaining detailed records. The role involves customer interaction, verifying insurance, and processing payments in a supportive team environment. Ideal candidates should possess strong communication skills and attention to detail.

Benefits

Great small business work environment

Flexible scheduling

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and opening systems applications.
• Register patients and verify insurance accurately.
• Respond promptly to customer needs and assist patients with follow-up.

Skills

Customer service skills

Detail orientation

Computer knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.