Medical Receptionist

ChenMed LLC; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Job summary

ChenMed, a family-owned organization, seeks a bilingual Medical Receptionist for its Washington, D.C. location. This role involves interacting with patients, managing appointments, and providing excellent customer service while ensuring patient comfort and data accuracy. Competitive compensation and growth opportunities await those looking to make a difference in healthcare.

Benefits

Comprehensive benefits

Career development opportunities

Competitive pay

Qualifications

• At least 1 year of experience in a medical clinic or similar setting required.
• Professional and courteous communication skills.
• Willingness to travel up to 5% regionally and nationwide.

Responsibilities

• Interact appropriately with patients, record information, and schedule appointments.
• Use computer systems to update patient information and ensure data accuracy.
• Verify insurance and collect copays from patients.

Skills

Customer service

Communication

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Graduation from a recognized Medical Assistant program

Tools

Microsoft Office Suite

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

This position requires candidates who are bilingual (English/Spanish).

The Medical Receptionist at our Mayfair location is one of a patient’s first contacts with our ChenMed family and serves as a patient advocate, delivering exceptional customer service. The role involves checking patients in and out, providing basic secretarial and administrative support. The incumbent reports to an Assistant Center Manager or Center Manager and may receive supervision from a designated Lead. A successful team member is committed to providing superior service and building trusting relationships with patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Interact appropriately with patients, record information, greet, check-in, check-out, or schedule appointments.
• Use computer systems to update patient information, print forms, and schedule appointments, ensuring data accuracy.
• Answer phones, take detailed messages, and direct them appropriately.
• Communicate clearly about ChenMed clinical personnel to patients and others.
• Verify insurance via phone or online, collect copays, and assist with scheduling follow-up and referral appointments.
• Escort patients to exam rooms, ensuring their comfort and well-being.
• Act as HEDIS champion by providing visibility of HEDIS needs for scheduled patients.
• Present customer service surveys during checkout and escalate issues for immediate resolution.
• Participate in daily and weekly huddles to discuss patient information.

Other responsibilities may include:

• Maintain confidentiality of patient information and records.
• Review patient and appointment information for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform other duties as assigned or modified by management.

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional customer service skills and a passion for serving others.
• Knowledge of ChenMed’s products, services, policies, and procedures.
• Proficiency with phones, computers, and basic IT systems.
• Professional and courteous communication skills.
• Attention to detail for accuracy in reports and data.
• Strong verbal and written communication skills.
• Excellent listening skills.
• Positive, professional attitude.
• Proficiency in Microsoft Office Suite.
• Willingness to travel up to 5% regionally and nationwide.
• Fluency in English and Spanish, both spoken and written.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar setting required.
• BLS certification preferred.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our approach improves health and well-being for the populations we serve. We’re growing rapidly to help more seniors access quality healthcare.

ChenMed offers competitive pay, comprehensive benefits, career development, and opportunities for growth. Join our team and make a difference every day.

Current Employee apply HERE

Contingent Workers apply HERE

About Us

Who We Are: ChenMed is a family-owned, family-oriented organization dedicated to providing superior healthcare to moderate-to-low-income seniors.

Our Vision: To positively change American healthcare through primary care innovation for the neediest populations.

Our Mission: To provide a convenient, patient-centered environment that fosters enduring relationships and delivers superior outcomes and compassionate care. We aim to create a healthcare system tailored to our patients' needs through dedicated doctors, a supportive team, and innovative technology.

Our Patient Promise: You are the reason we are here. Your health and well-being are our focus. We treat you like family, in good times and in times of need.