Medical Receptionist

Golden State Dermatology; Walnut Creek (CA); On-site; USD 2,617,000 - 3,582,000; Full time

Benefits offered by this job

40% off skincare products andProcedurE

Free annual injectable events

Comprehensive benefits (medical,Dental

Vision

Short/Long-term disability & life保险

Flexible Spending Accounts

Commuter benefits

Employee Assistance Program (EAP)

Theme park & attractions discounts

9 paid holidays (for 20+ hrs)

PTO from day one

Pet insurance

Job summary

Golden State Dermatology is seeking a Medical Receptionist to manage front desk operations, verify insurance, and handle appointment scheduling across Walnut Creek and Rossmoor clinics. Travel between sites 2 days/week in Rossmoor and 3 days/week in Walnut Creek is required.

You will warmly welcome patients, assist with check-in/out, maintain records, and educate patients on skincare products while supporting providers and staff in a fast-paced, patient-centered environment.

Qualifications

• Customer service mindset or patient-centered approach.
• Previous Dermatology, healthcare, or aesthetics experience.
• Knowledgeable with insurance carriers (Medicare, commercial, HMO).
• Familiar with EMR software (EClinicalWorks, EMA).

Responsibilities

• Greet patients and manage front desk duties (check-in/out).
• Verify insurance coverage and eligibility; maintain patient records.
• Handle calls and manage/ audit appointment schedules, confirmations, and intake details.
• Contact patients on waiting lists to offer earlier appointments and fill slots with open provider schedules.
• Provide skincare education and upsell skincare products.

Skills

Customer service

Multitasking

Insurance knowledge

EMR software

Dermatology experience

Tools

EClinicalWorks

EMA EMR

Job description

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.***Travel required between Walnut Creek and Rossmoor clinics. 2 days/week in Rossmoor and 3 days/week in Walnut Creek.***As a Medical Receptionist at Golden State Dermatology, you'll play a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients.Your day will involve warmly welcoming patients, assisting with check-in and check-out procedures, verifying patients' insurance coverage and eligibility, handling phone inquiries, and maintaining patient records.Managing the appointment schedule will be an important aspect of your day. This includes auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (such as insurance details and intake questions). In case of any schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, with a focus on filling the soonest available appointments for providers with open slots.Providing product education to patients and staff, and selling skincare products that are available for purchase.This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The Practice Manager may assign additional job duties based on the practice's needs.Above all, you'll strive to provide exceptional service to our patients, making them feel welcome, comfortable, and well-cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.Helpful but not required skills to have:Customer service skills or a patient-centered mindsetPrevious Dermatology, healthcare, or aesthetics experienceKnowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)EClinicalWorks, EMA, or other EMR softwareExciting Perks:40% off products and procedures, as well as the ability to participate in free annual injectable eventsComprehensive medical, dental, and vision benefitsCompany paid short and long-term disability as well as life insuranceSafe Harbor 401K match up to 4%Flex spending accounts and commuter benefitsEmployee Assistance Program (EAP) counseling for the stresses of everyday lifeExclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.Pet insurance to cover the healthcare needs of all your petsGSD strongly encourages employees to receive the COVID-19 primary series vaccination.Golden State Dermatology participates in the E-Verify program. E-Verify is a free, web-based system that allows employers to confirm their employees’ eligibility to work in the United States. It does this by comparing information from an employee’s Form I-9, Employment Eligibility Verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.