Medical Receptionist

Golden-State-Dermatology; Walnut Creek (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Product discounts

Medical/dental/vision benefits

Disability & life insurance

401K match

FSAs & commuter benefits

EAP counseling

Discounts on attractions

Paid time off (PTO) & holidays

Pet insurance

Job summary

Golden State Dermatology is seeking a patient services-focused professional in Walnut Creek to greet patients, verify insurance, and support front-desk operations. This role involves scheduling, auditing appointments, collecting information, and liaising with patients on wait lists to fill openings.

You will also educate patients on skincare products and contribute to a high‑quality, welcoming clinic experience with attention to detail and empathy.

Qualifications

• Customer service mindset and patient-focused approach.
• Experience in dermatology or healthcare settings preferred.
• Familiarity with insurance verification and billing basics.
• Experience using EMR systems such as EClinicalWorks or EMA.

Responsibilities

• warmly welcome patients and support check-in/check-out.
• Verify insurance coverage and eligibility for patients.
• Handle phone inquiries and maintain accurate patient records.
• Manage appointment schedules and optimize provider availability.
• Educate patients about skincare products and facilitate in-clinic sales.
• Multitask to ensure timely completion of all duties and assist with additional tasks as needed.

Skills

Customer service

Dermatology experience

Insurance knowledge

EMR software

Tools

EClinicalWorks

EMA

Job description

Job Details

Job Location: Lennon Lane GSM - WALNUT CREEK, CA 94598
Position Type: Full Time
Salary Range: $23.00 - $25.00 Hourly

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.

Role Responsibilities

Your day will involve warmly welcoming patients, assisting with check-in and check-out procedures, verifying patients' insurance coverage and eligibility, handling phone inquiries, and maintaining patient records.

Managing the appointment schedule will be an important aspect of your day. This includes auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (such as insurance details and intake questions). In case of any schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, with a focus on filling the soonest available appointments for providers with open slots.

Providing product education to patients and staff, and selling skincare products that are available for purchase.

This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The Practice Manager may assign additional job duties based on the practice's needs.

Above all, you'll strive to provide exceptional service to our patients, making them feel welcome, comfortable, and well‑cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.

Helpful but not required skills to have

• Customer service skills or a patient-centered mindset
• Previous Dermatology, healthcare, or aesthetics experience
• Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
• EClinicalWorks, EMA, or other EMR software

Exciting Perks

• 40% off products and procedures, as well as the ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability as well as life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling for the stresses of everyday life
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all your pets

GSD strongly encourages employees to receive the COVID-19 primary series vaccination.

Golden State Dermatology participates in the E-Verify program. E-Verify is a free, web-based system that allows employers to confirm their employees’ eligibility to work in the United States. It does this by comparing information from an employee’s Form I-9, Employment Eligibility Verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).

Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.