Medical Receptionist

Yakima Valley Farm Workers Clinic; Walla Walla (WA); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

Employer-paid health insurance

Bilingual differential

Profit sharing & 403(b) retirement

Generous PTO and holidays

Job summary

Family Medical Center in Walla Walla, WA is seeking a Medical Receptionist to greet patients, schedule appointments, verify insurance, and support clinical operations. You will be the first contact, providing translation when needed and maintaining accurate patient records for a welcoming, organized visit.

The role emphasizes patient-centered service in a community clinic setting with bilingual English/Spanish preferred and competitive benefits, PTO, holidays, and retirement options.

Qualifications

• High School Diploma or GED.
• One year's experience as a Receptionist in a clinic preferred.
• Bilingual: English/Spanish at level 9.
• Ability to prioritize and handle multiple tasks with interruptions.
• Professional interaction with patients, Providers and staff.
• Outstanding customer service.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare billing insurance.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Answer the phone, transfer calls, and take messages as needed for the clinic.
• Greet patients and maintain patient and visitor logs; translate as needed.
• Ensure accurate data collection and maintain patient charts and registrations.
• Schedule patient appointments and manage cancellations and recalls.
• Verify insurance eligibility and explain plans to patients.
• Respond to patient inquiries in person, by phone, or via portal.
• Perform routine billing tasks and reconcile end-of-day reports.
• Review cash receipts and reconcile daily.
• Perform other duties as assigned.

Skills

Bilingual (English/Spanish)

Customer service

Phone etiquette

Medical terminology (basic)

Healthcare billing knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook/Word/Excel

Job description

Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 24 hours per week


• $18.45-$22.60/hour DOE


• Additional pay for your bilingual skills, paid on hours worked


• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine


• Profit sharing & 403(b) retirement plan available


• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic


• Greet patients and maintain patient and visitor logs. Notifies the appropriate person of the patient’s arrival. Provides translation services as needed to patients


• Ensure accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer


• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients, and recall appointments


• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assist patients with questions regarding insurance plans as needed


• Reviews and responds to patients’ questions in person, via phone, and patient portal systems


• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports


• Review cash box receipts and reconcile the cash box daily


• Perform other duties as assigned

Qualifications:

• High School Diploma or GED


• One year's experience as a Receptionist in a clinic preferred


• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved


• Bilingual (English/Spanish) speaking skills required at a level 9


• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions


• Ability to interact with patients, Providers and staff in a professional manner


• Ability to deliver outstanding customer service


• Basic knowledge of medical terminology desired


• Basic knowledge of healthcare billing insurance desired


• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel

Our Mission Statement,

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!