Medical Receptionist

Allied Digestive Health, LLC; Village of Great Neck (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in gastroenterology is seeking a dedicated Medical Receptionist to join their dynamic team. This full-time role involves managing patient interactions, scheduling appointments, and ensuring a smooth office operation. The ideal candidate will excel in customer service and demonstrate strong organizational skills. With a focus on personalized patient care, you'll be part of a compassionate team committed to delivering the highest quality of healthcare. If you thrive in a fast-paced environment and are passionate about patient care, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Time-Off Benefits

Employee Assistance Program

Commuter Benefits

Qualifications

• 1-2 years of clerical or medical office experience required.
• Must have reliable transportation and be able to lift up to 50 pounds.

Responsibilities

• Responsible for patient registration, scheduling appointments, and handling payments.
• Acts as the first point of contact for patients, ensuring a positive experience.

Skills

Customer Service

Time Management

Attention to Detail

Communication

Multi-tasking

Education

High School Graduate or GED

Tools

EMR Platforms

Standard Office Equipment

Job description

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Allied Digestive Health provided pay range

This range is provided by Allied Digestive Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.

We are excited to announce that we are looking for a Full-Time Medical Receptionist at our North Shore Gastroenterology Office in Great Neck, NY.

SUMMARY:

The Office Receptionist is responsible for registration & discharge of patient visits, scheduling appointments & procedures, reviewing & initiating authorization of orders & medications, insurance verification & referral management, cash & payment handling, and patient education & health outreach of all Gastroenterologist(s) and their patient population.

ESSENTIAL RESPONSIBILITIES:

• Acts as the “face” of the office being the first form of in-person interaction between patients and staff
• Positively impacts patient experience & increases patient retention with exemplary attentiveness
• Professionally communicates with physicians, staff, and vendors & accurately documents in patient charts
• Independently addresses and/or escalates patient complaints; knows when appropriate to seek another resource
• Securely navigates through EMR & multiple portals managing patient accounts, billing, and records
• Confirms & creates, cancels & reschedules appointments; ensures documentation for recall follow up
• Warmly welcomes & admits patients during registration confirming patient demographics & obtaining consents
• Confidently discharges patients answering questions, providing medical records, & patient education forms
• Manages same-day appointment schedule of 100+ patients including missed appointments, late arrivals, etc.
• Adheres to finance protocols while collecting copays & balances, handling cash & checks, and reconciling deposits
• Obtains insurance eligibility and referrals for appointments preventing any Surprise Bills
• Maintains cleanliness & pristine appearance of workspace and shared patient spaces
• Performs other duties & specialized tasks or projects as requested by physicians, supervisors, or managers
• Additional clerical responsibilities including mailing paperwork, faxing, scanning, and copying
• Attends and participates in staff meetings and in-service trainings
• Abides by policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards
  
  
  

ESSENTIAL SKILLS:

• Comfortable multi-tasking with sharp attention to detail; strong time management & organizational skills
• Demonstrates exemplary customer service; remain patient, courteous, and professional in stressful situations
• Excellent interpersonal skills with strong ability to exercise discretion and tact in patient & staff interactions
• Displays consistent positive & polite approach; ability to hold oneself accountable for actions
• Confident payment handling skills & cash/check draw maintenance or ability to be trained
• Computer skills or ability to be trained including EMR platforms, portals, data entry, typing, etc.
• Knowledge of or ability to learn office policies, medical procedures, insurance, etc.
• Knowledge of HIPAA and OSHA Laws & safeguards or ability to be trained; ability to always follow these guidelines
  
  
  

REQUIREMENTS:

• High School graduate or GED
• 1-2 years of clerical, medical office experience required; gastroenterology experience preferred
• Reliable form of transportation to/from work; local travel or working out of other offices may be expected
• Physical demands listed below are representative of those that must be met by an employee to successfully perform
  
  
  

the essential functions of this job:

• Regularly required to see with visual acuity, talk or hear
• Frequently required to stand or sit or walk for extended periods of time; walk
• Occasionally to lift office and medical products and supplies up to 50 pounds.
• Providing light physical assistance to a patient while escorting him or her around the office
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  
  
  

WORK ENVIRONMENT:

• Setting: Operates in a professional medical office environment routinely using standard office equipment such as
  
  
  

computers, phones, photocopiers, filing cabinets and fax machines. ** Remote work is not available for this position

• Dress Attire: Requires scrubs in the color of navy blue or grey. ** Uniform purchases are not reimbursed by the office. After
  
  
  

30 days of employment, NSGA will partially cover the cost of an acceptable uniform provided by ADH.

• Days/Hours: Operates Monday through Friday from 7:00am to 5:00pm. Employee schedule is determined by the needs
  
  
  

of the care center. ** Absences & tardiness are expected to be kept to a minimum, acceptable standard

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or resp
  
  
  

We offer a competitive base salary, generous benefits, including: Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Monday - Friday, 9am-5pm

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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