Medical Receptionist

YAI; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Medical Receptionist where you will play a vital role in ensuring a welcoming environment for patients. This entry-level position involves managing the front desk, providing exceptional customer service, and assisting with patient flow in a busy clinic setting. You will be responsible for greeting visitors, scheduling appointments, and handling important documentation. If you have a passion for helping others and are looking to grow in the healthcare field, this opportunity is perfect for you. Enjoy a supportive work environment and the chance to make a real difference in people's lives.

Qualifications

• 6 months experience as a receptionist or similar role.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Maintain front desk area and manage patient flow.
• Schedule appointments and handle patient inquiries.
• Collect copayments and assist with insurance checks.

Skills

Customer Service

Interpersonal Skills

Time Management

Basic Problem-Solving

Communication Skills

Education

High School Diploma

Tools

Microsoft Office

Electronic Medical Record (EMR)

Job description

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This range is provided by YAI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

If you are a current YAI employee, please click this link to apply through your Workday account.

Key/Essential Functions & Responsibilities

• Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.
• Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
• Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.
• For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
• Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active.
• Collects copayments and/or other payments for service from patients, if applicable.
• Schedules appointments and follow-up appointments for patients in person or by phone.
• Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
• Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
• Assists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
• Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
• Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties, as assigned.
  
  

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma or its educational equivalent; and
• Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or
• Satisfactory combination of education, experience and/or training.
• Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.
• Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).
• Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.
• Strong customer service skills and professional manner.
• Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.
• Basic problem-solving skills and good judgment.
• Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.
  
  

Preferred Qualification Requirements (desired Requirements Beyond MQRs Above)

• Prior clerical or receptionist experience in a healthcare facility.
• Experience with individuals with intellectual and developmental disabilities (I/DD).
• Verbal and/or written fluency in a second language preferred, Spanish highly preferred.
  
  

Schedule: Monday to Friday 9:30am to 5:30pm with alternating Saturdays

Payrate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Administrative and Support Services

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