Medical Receptionist

Dermio Dermatology LLC; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dermio Dermatology LLC is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will manage scheduling, verify patient information, and support seamless communication between patients and clinical staff.

Ideal candidates excel in customer service, maintain confidentiality, and can multitask in a fast-paced dermatology front office while traveling between office locations as needed.

Qualifications

• High school diploma or GED required.
• Experience in medical front office setting preferred.
• Familiarity with scheduling systems and EHR (ModMed/EMA) desired.
• Knowledge of medical terminology appreciated.
• Experience handling patient intake, registration, and front desk operations.

Responsibilities

• Deliver a professional, welcoming patient experience from arrival through departure.
• Ensure provider schedules are optimized to support patient access and efficiency.
• Facilitate timely communication and resolution of patient inquiries.
• Maintain accurate patient information and records.
• Verify coverage and collect patient financial responsibilities.
• Coordinate with clinical and administrative teams for seamless care.
• Prepare visits and minimize delays and disruptions.
• Maintain a clean, professional front office reflecting Dermio Dermatology standards.
• Support Dermio Dermatology's mission and patient service goals.

Skills

Communication

Customer service

Empathy

Organizational skills

Multitasking

Reliability

Team-oriented

Travel between locations

Education

High school diploma or GED

Tools

ModMed/EMA

Practice management systems

EHR familiarity

Job description

Description

As the first and last point of contact for patients, Medical Receptionists are the face of the practice and play a critical role in shaping the patient's experience. They create a welcoming, professional, and compassionate environment while ensuring efficient scheduling, accurate patient information, and seamless communication between patients and clinical staff. Through exceptional customer service, attention to detail, and a commitment to confidentiality, Medical Receptionists help build patient trust, support operational excellence, and contribute to the overall success and reputation of the practice.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver a professional, welcoming patient experience from arrival through departure.
• Ensure provider schedules are optimized to support patient access, productivity, and operational efficiency.
• Facilitate timely communication and resolution of patient inquiries, requests, and concerns.
• Maintain accurate patient information, documentation, and records to support quality care and compliance.
• Verify coverage and collect patient financial responsibilities to support revenue cycle integrity.
• Coordinate effectively with clinical and administrative teams to ensure seamless patient care.
• Ensure patient visits are prepared and processed efficiently, minimizing delays and disruptions.
• Maintain an organized, professional front office environment that reflects Dermio Dermatology's standards.
• Contribute to the achievement of Dermio Dermatology's mission, vision, values, and patient service goals

Requirements

• Excellent verbal and written communication skills with a professional and patient-focused approach
• Strong customer service skills with the ability to create positive patient interactions
• Demonstrated empathy and emotional intelligence when handling sensitive or high-stress situations
• Strong organizational skills with the ability to multitask and maintain attention to detail
• Ability to work effectively in a fast-paced, high-volume environment
• Proficiency with computers and ability to learn and use practice management systems
• Consistent reliability, punctuality, and accountability
• Team-oriented mindset with openness to feedback and commitment to continuous improvement
• Willingness and ability to travel between office locations as needed

EDUCATION and/or EXPERIENCE:

• High school diploma or GED is required

PREFERRED QUALIFICATIONS:

• Prior experience in a medical, dermatology, or specialty healthcare front office setting
• Familiarity with medical scheduling systems and electronic health records (EHR), ModMed/EMA
• Experience with insurance verification and patient financial collection processes
• Knowledge of medical terminology and basic understanding of dermatology services
• Experience handling multi-provider schedules in a high-volume clinical environment
• Prior exposure to patient intake, registration, and front desk operations
• Bilingual communication skills (a plus, depending on patient population needs), Spanish