Medical Receptionist

EYECARE ASSOCIATES OF EAST TEXAS; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Tyler, TX is seeking a Patient Coordinator to be the first point of contact for patients. This role involves providing exceptional customer service, managing patient flow, and handling administrative tasks to ensure a smooth check-in/out process. Ideal candidates will possess strong customer service skills and a high school diploma or GED. Full-time hours with competitive pay and a comprehensive benefits package are offered.

Benefits

Full Benefits Package - Medical, Vision, Dental, and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Qualifications

• One year related experience and/or training or equivalent education and experience.

Responsibilities

• Facilitate patient flow and verify medical and vision insurances.
• Provide exceptional customer service during every patient encounter.
• Manage patient flow in the office.

Skills

Customer Service

Basic Computer Skills

Reliability

Education

High School Diploma or GED

Job description

2 days ago Be among the first 25 applicants

Title: Patient Coordinator

Company: Eyecare Associates of East Texas

Location: Tyler, TX

Perks:

• Full Benefits Package - Medical, Vision, Dental, and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 7am-8pm. You must have open availability to work any shift within these hours. You may need to work a little earlier/later as needed.

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

Formal Job Description:

A Patient Coordinator acts as the first point of contact for patients, setting the tone through excellent patient care. They also perform administrative responsibilities to ensure a smooth check-in/out process.

Essential Duties and Responsibilities:

• Provide exceptional customer service during every patient encounter, in person or via phone. Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal) promptly and courteously.
• Practice urgency with patients' time, as well as Doctor's schedule.
• Manage patient flow in the office.
• Know common fees for visits and collect correct payments.
• Complete daily reconciliations, close the day, and count cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Other Skills and Abilities:

• Reliable transportation to multiple work locations with minimal notice.
• Desire to gain industry knowledge and training.
• Demonstrate initiative in achieving practice goals.
• Ability to grow, adapt, and accept change.
• Create a positive work environment by being team-oriented and patient-focused.
• Work over 40 hours as needed to meet business needs.
• Interact courteously and professionally with all employees.

Education and/or Experience:

• High school diploma or GED required.
• One-year related experience and/or training, or equivalent education and experience.
• Favorable background check required.
• Proof of identity and right to work in the U.S. must be provided.