Medical Receptionist

Career - Bay State PT; Swampscott (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Swampscott, MA is seeking a Medical Receptionist to greet patients, answer phones, and help with scheduling. You will verify insurance benefits and explain patient financial responsibilities, manage intake forms, and help keep accurate records.

Join a supportive, team-oriented clinic where communication, organization, and multitasking are essential. This role offers growth opportunities and meaningful work improving patients' initiation of care.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills are essential.
• Excellent organization and attention to detail are necessary.
• Ability to multitask in a fast-paced environment is important.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Attention to detail

Tools

Insurance verification software

Job description

Advance your career as a Medical Receptionist at Bay State Physical Therapy in Swampscott, MA. Join the leading provider of outpatient physical therapy in the northeast!

What You'll Do

• Welcome patients and provide outstanding customer service


• Answer phones and assist with scheduling appointments


• Verify insurance benefits and explain patient financial responsibilities


• Manage patient intake forms and maintain accurate records


• Coordinate referrals, authorizations, and insurance approvals


• Support clinic operations and maintain efficient schedules


• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required


• Knowledge of insurance verification and patient financial responsibilities preferred


• Strong communication and customer service skills


• Excellent organization and attention to detail


• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture


• Opportunities for career growth and professional development


• Meaningful work that helps improve patients' lives every day


• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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