Eligibility, Enrollment, and Outreach Specialist

Northwest Human Services, Inc.; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement 403(b)

PTO

Holidays

Job summary

Northwest Human Services, Inc. in Salem, Oregon, seeks an Eligibility, Enrollment & Outreach Specialist to empower patients to navigate health insurance options, enroll in OHP, and access financial assistance. This full-time role supports community outreach at West Salem Clinic and around the region.

You will work with a compassionate, bilingual-leaning team to remove barriers, build trust, and connect people with healthcare and community services. A valid Oregon driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Fluency in English/Spanish or Russian.
• Strong interpersonal and communication skills.
• Ability to work independently and manage priorities in a fast-paced environment.
• Valid Oregon driver's license and proof of automobile insurance.

Responsibilities

• Understand their health insurance and benefit options.
• Apply for and maintain OHP coverage.
• Navigate OHP enrollment, renewals, recertification, and changes.
• Access sliding fee discounts when they are uninsured or underinsured.
• Connect with medical, behavioral health, dental, and community resources.
• Identify resources that address barriers such as housing, transportation, food, and other social needs.
• Stay connected to healthcare by helping prevent gaps in coverage.

Skills

Patient & Community Advocate

Health Insurance Educator

Culturally Responsive Communicator

Resource Navigator

Outreach & Relationship Builder

Education

High school diploma or equivalent

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Eligibility, Enrollment, and Outreach Specialist

Location: West Salem Clinic | 1233 Edgewater St NW, Salem, OR

Schedule: Full Time | Monday-Friday with rotating Saturdays and community outreach events

Status: Non-Exempt

Reports to: Community Outreach and Engagement Manager

Make healthcare more accessible - Make a difference in your community.

Health insurance can be complicated. For many people, understanding their options, completing an application, or keeping coverage active can be the difference between getting the care they need and going without it.

As an Eligibility, Enrollment & Outreach Specialist, you will help make that commitment a reality. You will empower patients and community members to navigate health insurance options, access Oregon Health Plan (OHP) coverage, understand available financial assistance, and connect with resources that support their overall well‑being.

This position is more than helping people complete applications. It's about removing barriers, building trust, and helping individuals take an active role in their health.

What You'll Do

You will Help People

• Understand their health insurance and benefit options.
• Apply for and maintain OHP coverage.
• Navigate OHP enrollment, renewals, recertification, and changes.
• Access sliding fee discounts when they are uninsured or underinsured.
• Connect with medical, behavioral health, dental, and community resources.
• Identify resources that address barriers such as housing, transportation, food, and other social needs.
• Stay connected to healthcare by helping prevent gaps in coverage.

What Makes You Successful

• Patient & Community Advocate: You listen without judgment, build trust, and help people navigate systems that may feel overwhelming or difficult to understand.
• Health Insurance Educator: You can explain complex eligibility and enrollment information in a clear, understandable way and help people make informed decisions about their coverage.
• Culturally Responsive Communicator: You communicate with compassion and respect across different cultures, backgrounds, and life experiences.
• Resource Navigator: You are curious and resourceful, connecting people with healthcare, benefits, and community services that can address their individual needs.
• Outreach & Relationship Builder: You are comfortable engaging people by phone and in the community. You enjoy representing an organization, starting conversations, and helping people discover resources they may not know are available.

What You'll Bring

Required Qualifications

• High school diploma or equivalent.
• Fluency in English/Spanish or Russian
• Strong interpersonal and communication skills.
• Ability to work independently and manage priorities in a fast-paced environment.
• Valid Oregon driver's license and proof of automobile insurance.

SUMMARY OF BENEFITS

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why NWHS?

At NWHS, your work has a direct impact on the health and well‑being of our community. We are more than a healthcare provider; we are a team committed to compassion, equity, collaboration, and making healthcare accessible to everyone.

Become part of a mission-driven organization where your contributions matter and your work helps create healthier, stronger communities.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community| Compassion| Commitment | Integrity

Working together to empower individuals to improve their health, well-being and safety.