Medical Receptionist

Summit Health Management; Raritan (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Summit Health Management is seeking a Patient Service Representative to ensure exemplary service for patients at CityMD. This role involves welcoming patients, managing registrations, and processing inquiries in a dynamic healthcare environment. The ideal candidate will possess strong communication skills and a customer-centric attitude, contributing to improved care outcomes.

Benefits

Medical, Dental, Life and Disability Insurance

401k Savings Plan

Qualifications

• Experience in high-volume service industry preferred.
• Bilingual skills preferred based on location.
• Ability to interact effectively with physicians and patients.

Responsibilities

• Welcoming and providing customer service to patients.
• Organizing patient intake and appointments.
• Handling cash and processing insurance information.

Skills

Communication

Customer Service

Detail-oriented

Education

High School Degree or GED

Job description

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

Greeting and welcoming patients

Organizing and coordinating patient in-take and other appointments

Accurately enters/updates patient information in system

Assisting patients with completion of paperwork when necessary

Scanning, updating and filing medical records

Answering phone calls, questions, etc. in a prompt and polite manner

Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)

Handling cash and co-payments accurately and responsibly

Providing outstanding customer service to every patient

Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

A High School Degree or GED

Happy, welcoming, and can-do attitude with patients and coworkers

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

Excellent verbal, written, and interpersonal communication skills

Detail-oriented and a team player

Computer Proficiency and superior keyboarding skills (approximately 55 wpm)

Flexible/adaptable nature to work in a continuously evolving environment

Passion for helping others in a healthcare environment

Ability to effectively interact with physicians, patients and other staff members

Bilingual language skills required or preferred based on site location.

Physical requirements

Ability to sit and stand for periods of time. Heavy computer use required.

#iNDPSR

Pay Rate: $18.25 per hour

The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

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Welcome to the career hub for VillageMD, Village Medical, Summit Health, CityMD and Starling Physicians.

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.