Medical Receptionist

Portland State University, College of Urban and Public Affairs; Portland (OR); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Reduction

Job summary

The Medical Receptionist at Portland State University’s SHAC supports front desk operations for Health Services and Counseling Services, handling check-in, scheduling, and data entry with a focus on confidentiality and customer service.

This role requires accuracy, multitasking, and teamwork within a multidisciplinary clinical setting, with a strong emphasis on inclusive, patient-centered care.

Qualifications

• Two years of general clerical experience with typing/word processing or equivalent.
• Associates or Certificate in Office Occupations/Technology with relevant experience.
• Six months of experience in a high-volume customer service position.

Responsibilities

• Greet and assist students; check-in patients and schedule appointments.
• Enter health insurance information and manage clinic forms.
• Coordinate with SHAC providers and maintain accuracy and confidentiality.

Skills

Customer service

Calm under pressure

Teamwork

Discretion with sensitive information

Education

Associate’s degree in Office Occupations or Office Technology

Certificate in Office Occupations or Office Technology

Job description

Position Announcement

Position Details

Proposed Start Date 12/16/2026 Classification Title Office Specialist 2 Working Title Medical Receptionist Department 333010 - SHC Ctr f/Stdnt Health & Cnsl-Offic Position Number D93347 Representation OP - SEIU/OPEU Local 503 Position FTE 1 End date, if applicable

Position Summary

Brief Description of PSU/School/Dept

The PSU Center for Student Health and Counseling (SHAC) is a nationally accredited healthcare facility that offers medical, counseling, dental, health promotion/education, and confidential advocacy services to students of Portland State University. The center consists of over 100 clinical and administrative staff, and there are currently 16,800 students eligible to use SHAC services.

SHAC strives for inclusive and equitable hiring practices.

We are committed to increasing the diversity of our healthcare team. All SHAC staff participating on search committees have completed PSU’s Inclusive Hiring Workshop.

Position Summary

The Medical Receptionist is part of a small team of front desk staff who support the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services. This position provides information about a wide range of medical and counseling services such as urgent care, routine primary care, diagnostic work such as labs or x-ray, STI clinics, acupuncture, telehealth and telemental healthcare, individual and group therapy, crisis counseling, and testing for learning disabilities and ADHD. Because of the number of services that SHAC provides and the variety of needs that arise, this position requires a high degree of accuracy, multi-tasking, and problem-solving to ensure the best student experience.

The Medical Receptionist competently assists students in a cheerful and helpful manner prior to and during their appointments, including checking-in patients, navigating and completing clinic forms, verifying and entering health insurance information, and scheduling follow up visits. The Medical Receptionist uses a scheduling prioritization matrix, asking follow up questions that often involve personal or sensitive information, in order to problem solve and schedule medical and counseling appointments appropriately. This position acts as a liaison between students and SHAC providers to ensure that students are receiving the care they need. The Medical Receptionist interacts on a daily basis with a large, multidisciplinary clinical team, which includes physicians, physician assistants, nurse practitioners, acupuncturists, psychologists, social workers, psychiatrists, and master’s level interns and post-doc residents. The Medical Receptionist determines and clarifies SHAC eligibility rules prior to scheduling an appointment, conducts data entry including entering pronouns and preferred names for students, and assists students, parents, and faculty/staff with questions about the PSU immunization requirement for measles and covid-19 via phone, email, or in person. Accuracy, confidentiality, collegiality, calm under pressure, and excellent customer service are the highest priority in this position.

In this front facing position, the Medical Receptionist is also responsible for creating a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community. Cultural competency and patient confidentiality are highly regarded in this challenging position.

Minimum Qualifications From Classification

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR an Associate’s degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications For This Position

• At least 6 months of experience in a high volume customer service position.

Preferred Qualifications

• Ability to remain calm and focused while working under pressure.
• Experience working as a member of a team.
• Excellent oral and interpersonal communication skills.
• Ability to use discretion while working with sensitive information.
• Experience working with health insurance plans and electronic entry of insurance policy information.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

Monday through Friday, 8:45am-5:15pm, in-person

Total Compensation Range & Benefits Statement

The starting annual salary rate for this position will be between $19.94 and $22.57/hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.

PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities