Dental Front Office & Treatment Coordinator

Portland State University, College of Urban and Public Affairs; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition assistance

Retirement plan

Job summary

Portland State University is seeking a Dental Front Office & Treatment Coordinator to greet patients, schedule appointments, and provide information on dental services and insurance. The role ensures accurate patient records, manages the clinic schedule, and supports treatment planning and follow-up with patients.

This in-person position is integral to coordinating care, communicating with dental providers, and ensuring a positive patient experience within PSU’s Dental Service-Office.

Qualifications

• Two years of general clerical experience.
• An Associate’s degree in Office Occupations or Office Technology.
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Responsibilities

• Greet patients and schedule appointments.
• Maintain patient records and information about dental services, insurance and eligibility.
• Oversee clinic schedule and communicate treatment needs to patients.
• Review treatment recommendations with patients and follow up on appointments and treatment plan completion.

Skills

Clerical experience

Typing/word processing

Education

Associate’s degree

Certificate in Office Occupations or Office Technology

Tools

Microsoft Office

Job description

Position Announcement

Position Details

Proposed Start Date 11/02/2026 Classification Title Office Specialist 2 Working Title Dental Front Office & Treatment Coordinator Department 333401 - DEN Dental Service-Office Position Number D94013 Representation OP - SEIU/OPEU Local 503 Position FTE 1.0 End date, if applicable

Position Summary

Brief Description of PSU/School/Dept

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The Dental Front Office & Treatment Coordinator performs administrative duties; greets patients and schedules appointments; provides information about dental services, insurance, and eligibility; and maintains patient records.

The Dental Front Office & Treatment Coordinator oversees the clinic schedule, enters and generates dental treatment plans, and communicates information to patients regarding treatment needs. The position is responsible for reviewing treatment recommendations with patients, tracking appointments/treatment plan completion, and patient follow up. This position is also responsible for discussing patient’s dental insurance coverage and treatment cost.

The Dental Front Office & Treatment Coordinator requires a moderate degree of judgment and application of standard office procedures. This position interacts with a variety of individuals including patients, students, co‑workers, dental providers, managers and the campus community, and provides support to students who may be experiencing medical or psychological distress. The Dental Front Office and Treatment Coordinator also supports the dental staff and acts as a liaison between the patients and Dental Services providers.

Minimum Qualifications From Classification

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
• OR An Associate’s degree in Office Occupations or Office Technology;
• OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.;

Note

College courses in Office Occupations or Office Technology will substitute for the required experience on a year‑for‑year basis.

Preferred Qualifications

Additional Minimum Qualifications for this Position Preferred Qualifications

• Excellent communication and customer service skills
• Excellent multitasking skills
• Experience in college healthcare setting
• Experience working in a dental front office
• Knowledge of dental terminology
• Knowledge of dental electronic health record
• Experience with Microsoft Office Suite
• Ability to follow and retain oral and written instructions
• Ability to learn assigned tasks readily and adhere to prescribed routines
• Ability to deal tactfully with the public and to maintain harmonious working relations with other employees

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Work Days/Hours

Hours of Operation - Open year‑round from 8:00am-5:00pm, Monday‑Friday and some Saturdays. In‑person.

Total Compensation Range & Benefits Statement

The starting annual salary rate for this position will be between $19.36/hour and $21.91/hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.

Background Check Required Yes If you have questions Contact [e-mail].

Supplemental Questions

• How did you first find out about this position?
  • PSU Website
  • Indeed.com
  • HERCJobs
  • Urban League of Portland
  • Hispanic Metropolitan Chamber
  • Oregon Employment Department
  • Social Media
  • Person Referral
  • Career Builder
  • Glass Door
  • Other - Please describe in the next Question
• If you selected Other, please describe. (Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Professional References