Medical Receptionist

Maine Eye Center PA; Portland (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

Maine Eye Center PA is seeking a Patient Service Specialist to greet patients, verify and update information, collect copays, and coordinate with staff in a fast-paced ophthalmology office in Portland, ME.

The role requires strong customer service, clear communication, and attention to detail, with typical hours Monday–Thursday 8:00AM–4:30PM and Friday 7:30AM–4:00PM, with some schedule flexibility.

Qualifications

• One year of administrative experience.
• High school diploma or equivalent is required.
• Excellent organizational and time management skills in a fast-paced environment.

Responsibilities

• Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environment.
• Efficiently check-in patients using office procedures, confirm all required information is recorded accurately.
• Verify and update patient information in the Practice Management system; verify and update insurance information.
• Check for required PCP referrals and confirm their validity; ensure POA and Minor Proxy Authorization docs are on file as necessary.
• Collect copays and outstanding balances due at the time of service; obtain signatures for consents and authorizations.
• Address questions and concerns professionally; educate patients about office hours, policies and services offered.
• Direct patients to appropriate locations or staff members for further assistance.
• Perform clerical tasks such as data entry, answering phones, making copies, and collecting paperwork.

Skills

Customer service

Clear communication

Attention to detail

Time management

Multitasking

Problem solving

Education

High school diploma

Job description

Maine Eye Center’s vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology.Maine Eye Center Core Values include Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.Description of Responsibilities:The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing and directing patients at the central check-in station, and providing a warm and inviting atmosphere for all who enter the practice. This position generally works normal business hours Monday – Thursday 8:00AM – 4:30PM and Friday 7:30AM – 4PM. Flexibility in schedule is needed from time to time to meet business goals and provide exceptional patient service.Responsibilities include and are not limited to:Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environmentEfficiently check-in patients using office procedures, confirm all required information is recorded accuratelyVerify and update patient information in the Practice Management systemVerify and update insurance information in the Practice Management systemCheck for required PCP referrals, confirm their validityEnsure POA and Minor Proxy Authorization documentation is on file, as necessaryCollect copays and outstanding balances due at the time of serviceObtain signatures for consents and authorizationsAddress questions, concerns and feedback promptly and professionallyEducate patients about office hours, policies and services offeredDirect patients and visitors to appropriate locations or staff members for further assistancePerform clerical tasks such as data entry, answering the phone, making copies and collecting necessary paperworkOperating computer, photocopier, and fax machineUsing knowledge of insurance and referral requirements to accomplish daily tasksUsing knowledge of POAs and Guardianship to perform dutiesUsing proper grammar, spelling, and punctuation to type patient information and messages for physicians and staffOther duties as assigned by supervisorRequirements:Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.Ability to communicate and speak clearly and concisely.Exceptional customer service skillsAbility to exercise judgement, initiative, and possess problem-solving skills.Professional communication with internal and external contact and patients.Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.Typical Working Conditions:Work is performed in an office environment. Involves frequent patient contact both in person and over the phone along with contact with physicians and staff. Work may be frequently fast paced, and contact may be dealing with a variety of patient personalities. Possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians.Typical Physical Demands:Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Psychological Demands (in a usual workday):Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and can consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.Pay Range:$18.00 - $26.38Experience Requirements:Minimum of one year of administrative experience.Educational Requirements:High school diploma or equivalent is required.Required Licenses / Certifications:None