Medical Receptionist

Dignity Health; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

An established healthcare provider seeks a compassionate Medical Receptionist to be the first point of contact for patients. This role involves greeting, registering, and scheduling appointments while ensuring a smooth flow of information. You'll be responsible for verifying insurance details and providing essential support to both patients and medical staff. Join a dedicated team committed to innovative care and excellence, where your contributions will help shape the patient experience in a supportive environment. If you have a passion for healthcare and enjoy working with people, this position offers a rewarding opportunity to make a difference.

Qualifications

• Previous medical office and/or insurance experience preferred.
• Bilingual skills are a plus for effective communication.

Responsibilities

• Greet, register, and schedule appointments for patients.
• Verify insurance eligibility and benefits while collecting co-payments.
• Maintain a positive customer service environment in reception areas.

Skills

Basic Computer Skills

Bilingual Skills

Customer Service

Education

High School Diploma or GED

Tools

IDX

Multi-line Phone Systems

Computers

Job description

Responsibilities

The Medical Receptionist is the first point of contact for our patients, responsible for greeting, registering, and scheduling appointments. They verify insurance eligibility and benefits, collect co-payments, and obtain routine financial information to arrange payment plans and Medicare coverage. They also answer phone calls and serve as a primary information source for patients in the waiting area. Additionally, they obtain complex financial information for payment plans, charity care, Medicare, and alternative financing, and verify coverage. May obtain prior authorizations for visits or testing, enter charge data as required, and perform other duties as assigned.

• Perform clerical duties such as maintaining deposit logs, preparing schedules and reports, and managing provider schedules
• Ensure a positive customer service environment in reception areas
• Oversee the waiting area
• Answer phones in a pleasant and helpful manner
• Coordinate patient movement and report issues or irregularities
• Maintain knowledge of multi-line phone systems
• Use computers, fax, and copy machines proficiently
• Complete full patient registration in IDX, ensuring all information is current and accurate, and verify insurance details
• Obtain, verify, and update patient demographic and insurance information
• Support patients and medical staff as needed

Qualifications

Minimum: Basic computer skills required

Preferred: High School Diploma or GED, previous medical office and/or insurance experience, bilingual skills

Overview

Hello humankindness. Dignity Health Medical Group (DHMG) is the employed physician group of Dignity Health Arizona, employing approximately 200 providers and 500 support staff across various specialties. DHMG offers over 73 subspecialty services, with physicians involved in clinical care, academic research, and leadership roles. The group also trains future healthcare providers, including medical students, residents, and fellows. Our mission aligns with Dignity Health's values, focusing on innovative care and excellence through scholarly activities. As part of the hospital system, DHMG has access to comprehensive facilities, enabling us to provide state-of-the-art services, including care for underserved populations. Follow us on Facebook and Twitter. For the health of our community, we are proud to be a tobacco-free campus.